A new method to identify the category of the quality attribute

Total Quality Management and Business Excellence

Volumn 20, Issue 10, 2009, Pages 1139-1152

  Chen, Jih Kuang ^a   Lee, Yu Cheng ^a  

^a CHUNG HUA UNIVERSITY   (Taiwan)

Author keywords

Attribute category; Customer satisfaction; Kano's model; Service quality

Indexed keywords

EID: 70449086077     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360902781832     Document Type: Article

References (11)

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