Antecedents of online banking satisfaction and loyalty: Empirical evidence from Finland

International Journal of Electronic Finance

Volumn 3, Issue 3, 2009, Pages 253-269

  Karjaluoto, Heikki ^a   Järvenpää, Lasse ^b   Kauppi, Ville ^b  

^a UNIVERSITY OF JYVÄSKYLÄ   (Finland)

^b UNIVERSITY OF OULU   (Finland)

Author keywords

E finance; Ease of use; Electronic banking; Internet banking; Loyalty; Online banking; Reliability; Satisfaction; Security; Service quality; SQ; Usefulness

Indexed keywords

EID: 77954850594     PISSN: 17460069     EISSN: 17460077     Source Type: Journal    
DOI: 10.1504/IJEF.2009.027849     Document Type: Article

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