Online payment service providers and customer relationship management

International Journal of Electronic Finance

Volumn 2, Issue 3, 2008, Pages 257-283

  Smith, Alan D ^a  

^a ROBERT MORRIS UNIVERSITY   (United States)

Author keywords

CRM; Customer relationship management; E commerce; E tailers; Online auctions; Online payment options; PayPal

Indexed keywords

EID: 84869232106     PISSN: 17460069     EISSN: 17460077     Source Type: Journal    
DOI: 10.1504/IJEF.2008.020597     Document Type: Article

References (19)

1. Anton, J. and Petouhoff, N. (2002) Customer Relations Management: The Bottom Line to Optimizing Your ROI, New Jersey: Prentice Hall.
2. Buck, S.P. (1996) 'Electronic commerce: would, could and should you use current internet payment mechanisms?', Internet Research, Vol. 6, Nos. 2-3, pp.5-18.
3. Davidrajuh, R. (2007) 'A service-oriented approach for developing adaptive distribution chain', International Journal of Services and Standards, Vol. 3, No. 1, pp.64-78.
4. Lin, D. and Chen, Y. (2007) 'Dynamic web page protection based on content integrity', International Journal of Services and Standards, Vol. 3, No. 1, pp.120-135.
5. Gebhardt, M. (2004) 'Accept payments on the web via PayPal', Inside the Internet, Vol. 11, No. 11, pp.9-11.
6. Goldsborough, R. (2001) 'Buying and selling on the internet without cash', Tech Directions, Vol. 5, No. 10, p.3.
7. Jaben-Eilon, J. (2002) 'PayPal plays it safe: Pointing to security concerns, the company defends itself against one customer's allegations of a "bait and switch" tactic', Bank Technology News, Vol. 15, No. 5, pp.7-10.
8. He, Q., Duan, Y., Fu, Z. and Li, D. (2006) 'An innovation adoption study of online e-payment in Chinese companies', Journal of Electronic Commerce in Organizations, Vol. 4, No. 1, pp.48-70.
9. Perez, J.C. (2005) 'PayPal debuts payment suite for SMBs', Network World, Vol. 22, No. 25, p.67.
10. Rudl, C. (2003) 'Growth and opportunity on horizon in P2P space', Knight Ridder. Tribune Business News, p.1.
11. Smith, A.D. (2002) 'Loyalty and e-marketing issues: Customer retention on the web', Quarterly Journal of E-commerce, Vol. 3, No. 2, pp.149-161.
12. Smith, A.D. (2006a) 'CRM and customer service: Strategic asset or corporate overhead?', 2006 Handbook of Business Strategy, pp.87-93.
13. Smith, A.D. (2006b) 'Exploring m-commerce in terms of viability, growth, and challenges', International Journal of Mobile Communications, Vol. 4, No. 6, pp.682-703.
14. Smith, A.D. (2006c) 'Exploring security and comfort issues associated with online banking', International Journal of Electronic Finance, Vol. 1, No. 1, pp.18-48.
15. Smith, A.D. (2006d) 'Supply chain management using electronic reverse auction: A multi-firm case study', International Journal of Services and Standards, Vol. 2, No. 2, pp.176-189.
16. Smith, A.D. (2007) 'Collaborative commerce through web-based information integration technologies', International Journal of Learning and Innovation, Vol. 4, No. 2, pp.127-144.
17. Smith, A.D. and Lias, A.R. (2005) 'Identity theft and e-fraud as critical CRM concerns', International Journal of Enterprise Information Systems, Vol. 1, No. 2, pp.17-36.
18. Steiner, I. (2004) 'PayPal upgrade causes major outage, affects debit-card users', 12 October, http://www.auctionbytes.com/cab/abn/y04/m10/i12/s01.
19. Tsai, B. (2007) 'Innovation, market share and firm value: Evidence from personal computer industries', International Journal of Services and Standards, Vol. 3, No. 1, pp.79-96.