Climbing the Commitment Ladder: The Role of Expectations Disconfirmation on Customers’ Behavioral Intentions

Journal of Service Research

Volumn 2, Issue 3, 2000, Pages 240-253

  White, Susan S ^a   Schneider, Benjamin ^a  

^a UNIVERSITY OF MARYLAND   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84990374966     PISSN: 10946705     EISSN: None     Source Type: Journal    
DOI: 10.1177/109467050023002     Document Type: Article

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