Integrating DEAHP and DEANP into the quality function deployment

TQM Journal

Volumn 22, Issue 3, 2010, Pages 293-316

  Kamvysi, Konstantina ^a   Gotzamani, Katerina ^a   Georgiou, Andreas C ^a   Andronikidis, Andreas ^a  

^a UNIVERSITY OF MACEDONIA   (Greece)

Author keywords

Banking; Competitive strategy; Customer services quality; Greece; Quality function deployment

Indexed keywords

ALTERNATIVE APPROACH; ANALYTIC NETWORK PROCESS; BANKING SECTORS; COMPARATIVE ANALYSIS; COMPETITIVE STRATEGY; CUSTOMER REQUIREMENTS; CUSTOMER SERVICES; DESIGN/METHODOLOGY/APPROACH; EASE OF USE; EIGENVALUE METHODS; HOUSE OF QUALITY; HYBRID METHOD; INNOVATIVE IDEAS; MATRIX; METHODOLOGICAL FRAMEWORKS; QUANTITATIVE APPROACH; QUANTITATIVE METHOD; RELATIONSHIP MATRIX; ROBUST SENSITIVITY; SELECTION CRITERIA; SERVICE PROVIDER; STRATEGIC OPPORTUNITY;

DATA ENVELOPMENT ANALYSIS; EIGENVALUES AND EIGENFUNCTIONS; HIERARCHICAL SYSTEMS; INTEGRATION; QUALITY CONTROL; QUALITY FUNCTION DEPLOYMENT; SALES; SENSITIVITY ANALYSIS;

DECISION THEORY;

EID: 77951862219     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731011035532     Document Type: Article

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