Prioritising customer needs at spectator events: Obtaining accuracy at a difficult QFD arena

International Journal of Quality and Reliability Management

Volumn 21, Issue 9, 2004, Pages 984-990

  Enríquez, Francisco Tamayo ^a   Osuna, Alejandro Jaramillo ^b   Bosch, Verónica González ^c  

^a Arnecom   (Mexico)

^b FEMSA ^*  (Mexico)

^c SCHOOL OF ENGINEERING AND SCIENCES   (Mexico)

Author keywords

Customer requirements; Quality function deployment; Service quality assurance

Indexed keywords

EID: 34547213300     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710410561790     Document Type: Article

References (7)

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2. Herzwurm, G., Schockert, S., Mellis, W. (2000), Joint Requirements Engineering: QFD for Rapid Customer-Focused Software and Internet-Development, Vieweg, Wiesbaden.
3. Mazur, G.H. (1999), Comprehensive Quality Function Deployment, Japan Business Consultants, Ltd, Ann Arbor, MI, Version 2000, 25 June 1999.
4. Sorli, M., Ruiz, J. (1994), QFD: Una Herramienta de Futuro, Labein, Bilbao (in Spanish).
5. Terninko, J. (1997), Step by Step QFD: Customer-Driven Product Design, St. Lucie Press, Boca Raton, FL.
6. Cashmore, E. (2000), Making Sense of Sports, Routledge, New York, NY.
7. Wenner, L. (1998), MediaSport, Routledge, New York, NY.