The impact of satisfaction, trust and loyalty on internet banking services usage. An analysis of the Spanish market;Implicaciones de la satisfacción, confianza y lealtad en el uso de los servicios bancarios online. Un análisis aplicado al mercado español

Revista Europea de Direccion y Economia de la Empresa

Volumn 19, Issue 1, 2010, Pages 27-46

  Navarré, Carlos Lassala ^a   Mafé, Carla Ruiz ^a   Blas, Silvia Sanz ^a  

^a UNIVERSITY OF VALENCIA   (Spain)

Author keywords

Banking services; Internet; Loyalty; Satisfaction; Trust

Indexed keywords

EID: 73149083051     PISSN: 10196838     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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