Case study of knowledge creation facilitated by Six Sigma

International Journal of Quality and Reliability Management

Volumn 26, Issue 9, 2009, Pages 911-932

  Wu, Chuni ^a   Lin, Chinho ^b  

^a HSING KUO UNIVERSITY OF MANAGEMENT   (Taiwan)

^b NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

Author keywords

Case studies; Knowledge creation; Six Sigma; Taiwan

Indexed keywords

EID: 71949117545     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710910995091     Document Type: Article

References (77)

1. Alwis, R.S. and Hartmann, E. (2008), "The use of tacit knowledge within innovative companies: knowledge management in innovative enterprises" in Journal of Knowledge Management, Vol. 12, No. 1, p. 133.
2. Anderson, M.H. (2006), "A general dynamic capability: does it propagate business and social competencies in the retail food industry?" in Journal of Management Studies, Vol. 43, No. 1, pp. 19-46.
3. Anderson, T.K. and Felsenfeld, S. (2003), "A thematic analysis of late recovery from stuttering" in American Journal of Speech-Language Pathology, Vol. 2, No. 2, pp. 243-53.
4. Antony, J. (2007), "Six Sigma: a strategy for supporting innovation in pursuit of business excellence" in International Journal of Technology Management, Vol. 37, Nos 1/2, p. 8.
5. Antony, J. and Banuelas, R. (2002), "Key ingredients for the effective implementation of a Six Sigma program" in Measuring Business Excellence, Vol. 6, No. 4, pp. 20-7.
6. Antony, J., Kumar, M. and Madu, C.N. (2005a), "Six Sigma in small- and medium-sized UK manufacturing enterprises: some empirical observations" in The International Journal of Quality & Reliability Management, Vol. 22, Nos 8/9, pp. 860-74.
7. Antony, J., Kumar, M. and Tiwari, M.K. (2005b), "An application of Six Sigma methodology to reduce the engine-overheating problem in an automotive company" in Proceedings of the Institution of Mechanical Engineers - Part B - Engineering Manufacture, Vol. 219, No. 8, pp. 633-46.
8. Antony, J., Antony, F.J., Kumar, M. and Cho, B.R. (2007), "Six Sigma in service organisations; benefits, challenges and difficulties, common myths, empirical observations and success factors" in The International Journal of Quality & Reliability Management, Vol. 24, No. 3, p. 294.
9. Atmarow, G., Brown, A., Pinder, J. and Renvoize, E. (1998), "Educating health educators: a survey of hospital staff completing a certificate in health education course" in Health Manpower Management, Vol. 24, No. 6, pp. 209-11.
10. Banuelas, R., Tennant, C., Tuersley, I. and Tang, S. (2006), "Selection of Six Sigma projects in the UK" in The TQM Magazine, Vol. 18, No. 5, p. 514.
11. Barthélemy, J. (2006), "The experimental roots of revolutionary vision" in MIT Sloan Management Review, Vol. 48, No. 1, p. 81.
12. Baxter, L.F. and Hirschhauser, C. (2004), "Reification and representation in the implementation of quality improvement programmes" in International Journal of Operations & Production Management, Vol. 24, No. 2, pp. 212-24.
13. Benedetto, A.R. (2003), "Adapting manufacturing-based Six Sigma methodology to the service environment of a radiology film library" in Journal of Healthcare Management, Vol. 48, No. 4, p. 263.
14. Berg, B.L. (2000), Qualitative Research Methods for the Social Science, Allyn & Bacon, Boston, MA.
15. Bigio, D., Edgeman, R.L. and Ferleman, T. (2004), "Six Sigma availability management of information technology in the office of the Chief Technology Officer of Washington DC" in Total Quality Management & Business Excellence, Vol. 15, Nos 5/6, p. 679.
16. Bogner, W.C. and Bansal, P. (2007), "Knowledge management as the basis of sustained high performance" in Journal of Management Studies, Vol. 44, pp. 165-88.
17. Boyatzis, R.E. (1998), Transforming Qualitative Information: Thematic Analysis and Code Development, Sage Publications, Thousand Oaks, CA.
18. Bryman, A. and Burgess, R.G. (1999), Qualitative Research, Sage Publications, Thousand Oaks, CA.
19. Byrne, G. and Lubowe, D. (2007), "Using a Lean Six Sigma approach to drive innovation" in Strategy & Leadership, Vol. 35, No. 2, p. 5.
20. Chin, K.S., Tummala, V.M.R. and Chan, K.M. (2002), "Quality management practices based on seven core elements in Hong Kong manufacturing industries" in Technovation, Vol. 22, pp. 213-30.
21. Choo, A.S., Linderman, K.W. and Schroeder, R.G. (2007), "Method and psychological effects on learning behaviors and knowledge creation in quality improvement projects" in Management Science, Vol. 53, No. 3, pp. 437-51.
22. Daly, F., Teague, P. and Kitchen, P. (2003), "Exploring the role of internal communication during organisational change" in Corporate Communications, Vol. 8, No. 3, pp. 153-62.
23. Davenport, T.H., Jarvenpaa, S. and Beers, M.C. (1996), "Improving knowledge work processes" in Sloan Management Review, Vol. 37, pp. 53-65.
24. De Lange-Ros, E. and Boer, H. (2001), "Theory and practice of continuous improvement in shop-floor teams" in International Journal of Technology Management, Vol. 22, No. 4, pp. 344-58.
25. De Mast, J. and Bisgaard, S. (2007), "The science in Six Sigma" in Quality Progress, Vol. 40, No. 1, pp. 25-9.
26. Easterby-Smith, M., Lyles, M.A. and Tsang, E.W.K. (2008), "Inter-organizational knowledge transfer: current themes and future prospects" in Journal of Management Studies, Vol. 45, pp. 677-90.
27. Enting, J., Huirne, R.B.M., Dijkhuizen, A.A. and Tielen, M.J.M. (1999), "A knowledge documentation methodology for knowledge-based system development: an example in animal health management" in Computers and Electronics in Agriculture, Vol. 22, pp. 117-29.
28. Goodman, J. and Theuerkauf, J. (2005), "What's wrong with Six Sigma?" in Quality Progress, Vol. 38, No. 1, pp. 37-42.
29. Hahn, G.J., Doganaksoy, N. and Hoerl, R. (2000), "The evolution of Six Sigma" in Quality Engineering, Vol. 317, pp. 317-26.
30. Hamel, J., Dufour, S. and Fortin, D. (1993), Case Study Methods, Sage Publications, Thousand Oaks, CA.
31. Henderson, J. and McAdam, R. (2003), "Adopting a learning-based approach to improve internal communications: a large utility experience" in The International Journal of Quality & Reliability Management, Vol. 20, Nos 6/7, pp. 774-94.
32. Heng, M.S.H. (2001), "Mapping intellectual capital in a small manufacturing enterprise" in Journal of Intellectual Capital, Vol. 2, No. 1, pp. 53-60.
33. Hidalgo, A. and Albors, J. (2008), "Innovation management techniques and tools: a review from theory and practice" in R & D Management, Vol. 38, No. 2, p. 113.
34. Hiley, M. (2001), "Just the job" in Industrial and Commercial Training, Vol. 33, Nos 6/7, pp. 208-11.
35. Hosti, O.R. (1969), Content Analysis for the Social Sciences and Humanities, Addison-Wesley, Reading, MA.
36. Hsieh, C., Lin, B. and Manduca, B. (2007), "Information technology and Six Sigma implementation" in The Journal of Computer Information Systems, Vol. 47, No. 4, pp. 1-9.
37. Huang, Z. and Gangopadhyay, A. (2004), "Simulation study of supply chain management to measure the impact of information sharing" in Information Resources Management Journal, Vol. 17, No. 3, pp. 20-31.
38. Kogut, B. and Zander, U. (1993), "Knowledge of the firm and the evolutionary theory of the multinational corporation" in Journal of International Business Studies, Vol. 24, pp. 625-45.
39. Kracker, J. and Pollio, H.R. (2003), "The experience of libraries across time: thematic analysis of undergraduate recollections of library experiences" in Journal of the American Society for Information Science and Technology, Vol. 54, No. 12, pp. 1104-16.
40. Krippendorff, K. (1980), Content Analysis: An Introduction to its Methodology, Sage, Beverly Hills, CA.
41. Lakshman, C. and Parente, R.C. (2008), "Supplier-focused knowledge management in the automobile industry and its implications for product performance" in Journal of Management Studies, Vol. 45, pp. 317-42.
42. Landaeta, R.E. (2008), "Evaluating benefits and challenges of knowledge transfer across projects" in Engineering Management Journal, Vol. 20, No. 1, pp. 29-38.
43. Leonard, D. (1995), Wellsprings of Knowledge: Building and Sustaining the Source of Innovation, Harvard Business School Press, Boston, MA.
44. Li, S., Ragu-Nathan, B., Ragu-Nathan, T.S. and Rao, S.S. (2006), "The impact of supply chain management practices on competitive advantage and organizational performance" in Omega, Vol. 34, No. 2, p. 107.
45. Lin, C. and Wu, C. (2005), "A knowledge creation model for ISO 9001:2000" in Total Quality Management and Business Excellence, Vol. 16, No. 5, pp. 657-70.
46. Lin, C. and Wu, C. (2007), "Case study of knowledge creation contributed by ISO 9001:2000" in International Journal of Technology Management, Vol. 37, Nos 1/2, pp. 193-213.
47. Lin, C., Hung, H., Wu, J. and Lin, B. (2002), "A knowledge management architecture in a collaborative supply chain" in Journal of Computer Information System, Vol. 42, No. 5, pp. 83-94.
48. Linberg, E. and Rosenqvist, U. (2003), "The staff's views on what's the job - the starting point for quality improvement in health care" in International Journal of Health Care Quality Assurance, Vol. 16, No. 1, pp. 47-54.
49. Linderman, K., Schroeder, R.G., Zaheer, S. and Choo, A.S. (2003), "Six Sigma: a goal-theoretic perspective" in Journal of Operations Management, Vol. 21, pp. 193-203.
50. Llore'ns-montes, F.J. and Molina, L.M. (2006), "Six Sigma and management theory: processes, content and effectiveness" in Total Quality Management & Business Excellence, Vol. 17, No. 4, pp. 485-506.
51. McAdam, R. and Lafferty, B. (2004), "A multilevel case study critique of six sigma: statistical control or strategic change?" in International Journal of Operations & Production Management, Vol. 24, No. 5, pp. 530-49.
52. McNamara, K. and Watson, J.G. (2005), "The development of a team-oriented structure in a small business enterprise" in Journal of American Academy of Business, Vol. 6, No. 2, pp. 184-90.
53. Mentzas, G., Apostolou, D., Young, R. and Abecker, A. (2001), "Knowledge networking: a holistic solution for leveraging corporate knowledge" in Journal of Knowledge Management, Vol. 5, No. 1, p. 94.
54. Miles, M.B. and Huberman, A.M. (1994), Qualitative Data Analysis: An Expanding Sourcebook, Sage Publications, London.
55. Narasimhan, K. (2004), "The Six Sigma handbook revised and expanded: a complete guide for greenbelts" in The TQM Magazine, Vol. 16, No. 6, p. 426.
56. Ndlela, L.T. and Toit, A.S.A. (2001), "Establishing a knowledge management programme for competitive advantage in an enterprise" in International Journal of Information Management, Vol. 21, No. 2, pp. 151-65.
57. Nonaka, I. and Konno, N. (1998), "The concept of 'ba': building a foundation for knowledge creation" in California Management Review, Vol. 40, No. 3, pp. 40-54.
58. Nonaka, I. and Takeuchi, H. (1995), The Knowledge Creating Company: How Japanese Create the Dynamics of Innovation, Oxford University Press, New York, NY.
59. Nonaka, I., Toyama, R. and Konno, N. (2000), "SECI, Ba and leadership: a unified model of dynamic knowledge creation" in Long Range Planning, Vol. 33, No. 1, pp. 5-34.
60. Nonthaleerak, P. and Hendry, L. (2008), "Exploring the Six Sigma phenomenon using multiple case study evidence" in International Journal of Operations & Production Management, Vol. 28, No. 3, p. 279.
61. Ofir, C. and Simonson, I. (2007), "The effect of stating expectations on customer satisfaction and shopping experience" in Journal of Marketing Research, Vol. 44, No. 1, p. 37.
62. Polanyi, M. (1966), Knowing and Being, University of Chicago Press, Chicago, IL.
63. Roper, B. (2005), "Managing change is critical" in Assembly, Vol. 48, No. 3, p. 80.
64. Rylander, D.H. and Provost, T. (2006), "Improving the odds: combining six sigma and online market research for better customer service" in SAM Advanced Management Journal, Vol. 71, No. 1, pp. 13-20.
65. Senker, J. (1995), "Tacit knowledge and models of innovation" in Industrial and Corporate Change, Vol. 4, pp. 425-47.
66. Shin, M., Holden, T. and Schmidt, R.A. (2001), "From knowledge theory to management practice: towards an integrated approach" in Information Processing & Management, Vol. 37, No. 2, pp. 335-55.
67. Spek, R. and Spijkervet, A. (1996), "A methodology for knowledge management", Tutorial Notes of The 3rd World Congress on Expert System, Seoul, Korea.
68. Su, C., Chen, Y. and Sha, D.Y. (2006), "Linking innovative product development with customer knowledge: a data-mining approach" in Technovation, Vol. 26, No. 7, p. 784.
69. Taghaboni-Dutta, F. and Moreland, K. (2004), "Using Six Sigma to improve loan portfolio performance" in Journal of American Academy of Business, Vol. 5, No. 2, pp. 15-20.
70. Tucker, M.L., Meyer, G.D. and Westerman, J.W. (1996), "Organizational communication: development of internal strategic competitive advantage" in The Journal of Business Communication, Vol. 33, No. 1, pp. 51-69.
71. Turban, E. (1990) in Decision Support and Expert Systems, Management Support Systems, Macmillan, New York, NY, p. 846.
72. Von Krogh, G. (1998), "Care in knowledge creation" in California Management Review, Vol. 40, No. 3, pp. 133-53.
73. Watson, S. and Hewett, K. (2006), "A multi-theoretical model of knowledge transfer in organizations: determinants of knowledge contribution and knowledge reuse" in Journal of Management Studies, Vol. 43, pp. 141-73.
74. Yeh, Y., Lai, S. and Ho, C. (2006), "Knowledge management enablers: a case study" in Industrial Management & Data Systems, Vol. 106, No. 6, p. 793.
75. Yin, R.K. (1994), Case Study Research: Design and Methods, 2nd ed., Sage Publications, Thousand Oaks, CA, London.
76. Zairi, M. (2002), "Synchronisation of TQM" in The TQM Magazine, Vol. 14, No. 1, pp. 5-6.
77. Zetie, S. (2002), "The quality circle approach to knowledge management" in Managerial Auditing Journal, Vol. 17, No. 6, pp. 317-21.