Six sigma availability management of information technology in the Office of the Chief Technology Officer of Washington, DC

Total Quality Management and Business Excellence

Volumn 15, Issue 5-6, 2004, Pages 679-687

  Bigio, David ^a   Edgeman, Rick L ^b   Ferleman, Thomas ^c  

^a UNIVERSITY OF MARYLAND   (United States)

^b UNIVERSITY OF IDAHO   (United States)

^c DEPARTMENT OF HEALTH   (United States)

Author keywords

Availability management; House of quality; Six Sigma

Indexed keywords

EID: 3042675153     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360410001680161     Document Type: Conference Paper

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