What's wrong with six sigma?

Quality Progress

Volumn 38, Issue 1, 2005, Pages 37-42

  Goodman, John ^a   Theuerkauf, Jon ^b  

^a TARP   (United States)

^b HSBC   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

SIX SIGMA; STAKEHOLDERS; TOOLKITS; VOICE OF CUSTOMER (VOC);

COSTS; CUSTOMER SATISFACTION; DATA REDUCTION; INDUSTRIAL MANAGEMENT; PROJECT MANAGEMENT; SOCIETIES AND INSTITUTIONS; STATISTICAL METHODS;

OPERATIONS RESEARCH;

EID: 12344321650     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (6)

1. TARP, "Maximizing the Value of Customer Feedback," Quality Progress, December 1996.
2. John Goodman and Cynthia Grimm, "Eight Factors To Assure Impact of the Voice of the Customer," ASQ Competitive Advantage, Vol. 12, No. 3., p. 7.
3. Brian Swayne and Brent Harder, "Where Has All the Magic Gone?" Six Sigma Forum Magazine, Vol. 2, No. 3, pp. 22-27.
4. John Goodman and Steve Newman, "Understand Customer Behavior and Complaints," Quality Progress, January 2003, pp. 51-55.
5. John Goodman, Diane Ward and Scott Broetzmann, "It Might Not Be Your Product," Quality Progress, April 2002, pp. 73-78.
6. John Goodman, Pat O'Brien and Eden Segal, "Turning CFOs Into Quality Champions," Quality Progress, March 2000, pp. 47-54.