Method and psychological effects on learning behaviors and knowledge creation in quality improvement projects

Management Science

Volumn 53, Issue 3, 2007, Pages 437-450

  Choo, Adrian S ^a   Linderman, Kevin W ^b   Schroeder, Roger G ^b  

^a RENSSELAER POLYTECHNIC INSTITUTE   (United States)

^b UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Knowledge management; Organizational learning; Quality improvement projects; Six Sigma

Indexed keywords

ORGANIZATIONAL LEARNING; QUALITY IMPROVEMENT PROJECTS; SIX SIGMA PROJECTS;

INDUSTRIAL MANAGEMENT; INNOVATION; LEARNING SYSTEMS; PROJECT MANAGEMENT; PSYCHOLOGY COMPUTING; QUALITY ASSURANCE;

KNOWLEDGE MANAGEMENT;

EID: 34247499095     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.1060.0635     Document Type: Article

References (87)

1. Adler, P. S., B. Goldoftas, D. I. Levine. 1999. Flexibility versus efficiency? A case study of model changeovers in the Toyota production system. Organ. Sci. 10(1) 43-68.
2. Algina, J., B. C. Moulder. 2001. A note on estimating the Jöreskog-Yang model for latent variable interaction using LISREL 8.3. Structural Equation Modeling 8(1) 40-52.
3. Amabile, T. M. 1996. Creativity in Context: Update to the Social Psychology of Creativity. Westview Press, Boulder, CO.
4. Ancona, D. G., D. F. Caldwell. 1992. Bridging the boundary: External activity and performance in organizational teams. Admin. Sei. Quart. 37(4) 634-665.
5. Anderson, J. C., D. W. Gerbing. 1988. Structural equation modeling in practice: A review and recommended two-step approach. Psych. Bull. 103(3) 411-423.
6. Anderson, J. C., M. Rungtusanatham, R. G. Schroeder. 1994. A theory of quality management underlying the Deming management method. Acad. Management Rev. 19(3) 472-509.
7. Argyris, C. 1977. Double loop learning in organizations. Harvard Bus. Rev. 55(5) 115-124.
8. Bagozzi, R. P., Y. Yi. 1991. Multitrait-multimethod matrices in consumer research. J. Consumer Res. 17(4) 426-439.
9. Barney, M. 2002. Motorola's second generation. Six Sigma Forum Magazine 1(3) 13-16.
10. Benner, M. J., M. L. Tushman. 2003. Exploitation, exploration, and process management: The productivity dilemma revisited. Acad. Management Rev. 28(2) 238-256.
11. Boiral, O. 2003. ISO 9000: Outside the iron cage. Organ. Sci. 14(6) 720-737.
12. Boomsma, A., J. J. Hoogland. 2001. The robustness of LISREL modeling revisited. R. Cudeck, S. du Toit, D. Sörbom, eds. Structural Equation Models: Present and Future. Scientific Software International, Chicago, IL, 139-168.
13. Breyfogle, E W., III. 1999. Implementing Six Sigma: Smarter Solutions Using Statistical Methods. John Wiley & Sons, New York.
14. Davenport, T. H., L. Prusak. 1998. Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, Boston, MA.
15. Doming, W. E. 1986. Out of the Crisis. MIT Press, Cambridge, MA.
16. du Toit, M., S. du Toit. 2001. Interactive LISREL: User's Guide. Scientific Software International, Lincolnwood, IL.
17. Edmondson, A. 1999. Psychological safety and learning behavior in work teams. Admin. Sci. Quart. 44(2) 350-383.
18. Edmondson, A. C., A. B. Winslow, R. M. J. Bohmer, G. P. Pisano. 2003. Learning how and learning what: Effects of tacit and codified knowledge on performance improvement following technology adoption. Decision Sci. 34(2) 197-223.
19. Eisenhardt, K., F. Santos. 2002. Knowledge-based view: A new theory of strategy? A. Pettigrew, H. Thomas, R. Whittington, eds. Handbook of Strategy and Management. Sage, London, UK, 139-164.
20. Ericsson, K. A., R. Hastie. 1994. Contemporary approaches to the study of thinking and problem solving. R. J. Sternberg, ed. Thinking and Problem Solving. Academic Press, San Diego, CA, 37-79.
21. Fedor, D. B., S. Ghosh, S. D. Caldwell, T. J. Maurer, V. R. Singhal. 2003. The effects of knowledge management on team members' ratings of project success and impact. Decision Sci. 34(3) 513-539.
22. Feldman, M. S. 2000. Organizational routines as a source of continuous change. Organ. Sci. 11(6) 611-629.
23. Fine, C. H. 1986. Quality improvement and learning in productive systems. Management Sci. 32(10) 1301-1315.
24. Fiol, C. M., M. A. Lyles. 1985. Organizational learning. Acad. Management Rev. 10(4) 803-813.
25. Friedlander, F. 1983. Patterns of individual and organizational learning. S. Srivastva, ed. The Executive Mind: New Insights on Managerial Thought and Action. Jossey-Bass, San Franscisco, CA, 192-220.
26. Garvin, D. A. 1993. Building a learning organization. Harvard Bus. Rev. 71(4) 78-91.
27. Grant, R. M. 1996a. Prospering in dynamically-competitive environments: Organizational capability as knowledge integration. Organ. Sci. 7(4) 375-387.
28. Grant, R. M. 1996b. Toward a knowledge-based theory of the firm. Strategic Management J. 17(Winter Special Issue) 109-122.
29. Hackman, J. R., R. Wageman. 1995. Total quality management: Empirical, conceptual, and practical issues. Admin. Sci. Quart. 40(2) 309-342.
30. Harry, M. J., R. Schroeder. 2000. Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations. Doubleday, New York.
31. Hu, L.-T., P. M. Bentler. 1999. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling 6(1) 1-55.
32. Huber, G. P. 1991. Organizational learning: The contributing processes and the literatures. Organ. Sci. 2(1) 88-115.
33. Ittner, C. D., D. F. Larcker. 1997. The performance effects of process management techniques. Management Sci. 43(4) 522-534.
34. Ittner, C. D., V. Nagar, M. V. Rajan. 2001. An empirical examination of dynamic quality-based learning models. Management Sci. 47(4) 563-578.
35. Jackson, S., J. Dutton. 1988. Discerning threats and opportunities. Admin. Sci. Quart. 33 370-387.
36. James, L. R., R. G. Demaree, G. Wolf. 1984. Estimating within-group interrater reliability with and without response bias. J. Appl. Psych. 69(1) 85-98.
37. James, W. 1950. The Principles of Psychology. Dover Publications, New York (orig. pub. 1890).
38. Jöreskog, K. G., D. Sörborn. 1996. LISREL 8: User's Reference Guide. Scientific Software International, Lincolnwood, IL.
39. Kenny, D. A., C. M. Judd. 1984. Estimating the nonlinear and interactive effects of latent variables. Psych. Bull. 96 201-210.
40. Kogut, B., U. Zander. 1992. Knowledge of the firm, combinative capabilities, and the replication of technology. Organ. Sci. 3(3) 383-397.
41. Lapré, M. A., L. N. Van Wassenhove. 2001. Creating and transferring knowledge for productivity improvement in factories. Management Sci. 47(10) 1311-1325.
42. Lapré, M. A., A. S. Mukherjee, L. N. Van Wassenhove. 2000. Behind the learning curve: Linking learning activities to waste reduction. Management Sci. 46(5) 597-611.
43. Leonard-Barton, D. 1995. Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation. Harvard Business School Press, Boston, MA.
44. Levin, D. Z. 2000. Organizational learning and the transfer of knowledge: An investigation of quality improvement. Organ. Sci. 11(6) 630-647.
45. Levinthal, D. A., J. G. March. 1993. The myopia of learning. Strategic Management J. 14(Special Issue) 95-112.
46. Levitt, B., J. G. March. 1988. Organizational learning. Annual Rev. Social. 14 319-340.
47. Li, G., S. Rajagopalan. 1997. The impact of quality on learning. J. Oper. Management 15(3) 181-191.
48. Lim, K. K., P. K. Ahmed, M. Zairi. 1999. Managing for quality through knowledge management. Total Quality Management 10(4/5) S615-S621.
49. MacDuffie, J. P. 1997. The road to "root cause:" Shop-floor problemsolving at three auto assembly plants. Management Sci. 43(4) 479-502.
50. March, J. G. 1991. Exploration and exploitation in organizational learning. Organ. Sci. 2(1) 71-87.
51. March, J. G., H. A. Simon. 1958. Organizations. John Wiley, New York.
52. Mardia, K. V. 1970. Measure of multivariate skewness and kurtosis with applications. Biametrika 57 519-530.
53. Mayer, R. C., J. H. Davis, F. D. Schoorman. 1995. An integration model of organizational trust. Acad. Management Rev. 20(3) 709-734.
54. McGrath, R. G. 2001. Exploratory learning, innovative capacity, and managerial oversight. Acad. Management J. 44(1) 118-131.
55. Misztal, B. A. 1996. Trust in Modern Societies. Polity Press, Cambridge, England, UK.
56. Mukherjee, A. S., M. A. Lapré, L. N. Van Wassenhove. 1998. Knowledge driven quality improvement. Management Sci. 44(11, 2) S35-S49.
57. Nelson, R. R., S. G. Winter. 1982. An Evolutionary Theory of Economic Change. Belknap Press, Cambridge, MA.
58. Newell, A., J. C. Shaw, H. A. Simon. 1958. Elements of a theory of human problem solving. Psych. Rev. 65(3) 151-166.
59. Nickerson, J. A., T. R. Zenger. 2004. A knowledge-based theory of the firm-the problem-solving perspective. Organ. Sci. 15(6) 617-632.
60. Nonaka, I. 1994. A dynamic theory of organizational knowledge creation. Organ. Sci. 5(1) 14-37.
61. Nonaka, I., H. Takeuchi. 1995. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, New York.
62. Nunnally, J. C. 1978. Psychometric Theory, 2nd ed. McGraw-Hill, New York.
63. Pande, P. S., R. P. Neuman, R. R. Cavanagh. 2000. The Six Sigma Way: How GE, Motorola, and Other Top Companies Are Honing Their Performance. McGraw Hill, New York.
64. Pisano, G. P. 1994. Knowledge, integration, and the locus of learning: An empirical analysis of process development. Strategic Management J. 15(Special Issue) 85-100.
65. Polanyi, M. 1966. The Tacit Dimension. Doubleday, New York.
66. Powell, T. C. 1995. Total quality management as competitive advantage: A review and empirical study. Strategic Management J. 16(1) 15-37.
67. Ring, P. S., A. H. Van de Ven. 1992. Structuring cooperative relationships between organizations. Strategic Management J. 13(7) 483-498.
68. Robinson, J. P., P. R. Shaver, L. S. Wrightsman, eds. 1991. Criteria for scale selection and evaluation. Measures of Personality and Social Psychological Attitudes. Academic Press, San Diego, CA, 1-16.
69. Roth, A. V., W. E. Jackson, III. 1995. Strategic determinants of service quality and performance: Evidence from the banking industry. Management Sci. 41(11) 1720-1733.
70. Ryan, K. D., D. K. Oestreich. 1998. Driving Fear Out of the Workplace: Creating the High-Trust, High-Performance Organization, 2nd ed. Jossey-Bass, San Francisco, CA.
71. Sackmann, S. A. 1992. Culture and subcultures: An analysis of organizational knowledge. Admin. Sci. Quart. 37(1) 140-161.
72. Samson, D., M. Terziovski. 1999. The relationship between total quality management practices and operational performance. J. Oper. Management 17(4) 393-409.
73. Sanders, D., C. Hild. 2000. A discussion of strategies for Six Sigma implementation. Quality Engrg. 12(3) 303-309.
74. Satorra, A., P. M. Bentler. 1994. Corrections to test statistics and standard errors in covariance structure analysis. A. von Eye, C. C. Clogg, eds. Latent Variables Analysis: Applications for Developmental Research. American Statistical Association, Alexandria, VA, 399-119.
75. Schulz, M. 1998. Limits to bureaucratic growth: The density dependence of organizational rule births. Admin, Sci. Quart. 43(4) 845-876.
76. Schumacker, R. E. 2002. Latent variable interaction modeling. Structural Equation Modeling 9(1) 40-54.
77. Senge, P. 1999. It's the learning: The real lesson of the quality movement. J. Quality Participation 22(6) 34-40.
78. Shewhart, W. A. 1939. Statistical Method from the Viewpoint of Quality Control, The Graduate School the Department of Agriculture, Washington, D.C.
79. Sitkin, S. B., K. M. Sutcliffe, R. G. Schroeder. 1994. Distinguishing control from learning in total quality management: A contingency perspective. Acad, Management Rev. 19(3) 537-564.
80. Snee, R. D. 2000. Impact of Six Sigma on quality engineering. Quality Engrg. 12(3) ix-xiv.
81. Spender, J. C. 1996. Making knowledge the basis of a dynamic theory of the firm. Strategic Management J. 17(Winter Special Issue) 45-62.
82. Vera, D., M. Crossan. 2003. Organizational learning and knowledge management: Toward an integrative framework. M. Easterby-Smith, M. A. Lyles, eds. Handbook of Organizational Learning and Knowledge Management. Blackwell, Malden, MA, 122-141.
83. Victor, B., A. Boynton, T. Stephens-Jahng. 2000. The effective design of work under total quality management. Organ. Sci. 11(1) 102-117.
84. West, S. G., J. F. Finch, P. J. Curran. 1995. Structural equation models with nonnormal variables: Problems and remedies. R. H. Hoyle, ed. Structural Equation Modeling: Concepts, Issues, and Applications. Sage, Thousand Oaks, CA, 56-75.
85. Winter, S. G. 1987. Knowledge and competence as strategic assets. D. J. Teece, ed. The Competitive Challenge: Strategies for Industrial Innovation and Renewal. Ballinger Publishing, Cambridge, MA, 159-184.
86. Winter, S. G. 1994. Organizing for continuous improvement: Evolutionary theory meets the quality revolution. J. A. C. Baum, J. V. Singh, eds. Evolutionary Dynamics of Organizations. Oxford University Press, New York, 90-108.
87. Zbaracki, M. J. 1998. The rhetoric and reality of total quality management. Admin. Sci. Quart. 43(3) 602-636.