Six sigma in service organisations: Benefits, challenges and difficulties, common myths, empirical observations and success factors

International Journal of Quality and Reliability Management

Volumn 24, Issue 3, 2007, Pages 294-311

  Jiju Antony, Frenie ^a   Kumar, Maneesh ^a   Cho, Byung Rae ^b  

^a GLASGOW CALEDONIAN UNIVERSITY   (United Kingdom)

^b AMRL   (United States)

Author keywords

Critical success factors; Quality; Services; Six sigma; United Kingdom

Indexed keywords

EID: 33947118153     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710710730889     Document Type: Article

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