Mapping the terrain of public service quality improvement: Twenty-five years of trends and practices in the United States

International Review of Administrative Sciences

Volumn 75, Issue 3, 2009, Pages 403-418

  Holzer, Marc ^a   Charbonneau, Etienne ^a   Kim, Younhee ^b  

^a RUTGERS UNIVERSITY   (United States)

^b EAST CAROLINA UNIVERSITY   (United States)

Author keywords

Citizen satisfaction; Performance management; Quality awards; Quality circles; Quality improvement; TQM

Indexed keywords

CITIZENSHIP; MAPPING; PERFORMANCE ASSESSMENT; PUBLIC SECTOR; PUBLIC SERVICE;

NORTH AMERICA; UNITED STATES;

EID: 70350435263     PISSN: 00208523     EISSN: 14617226     Source Type: Journal    
DOI: 10.1177/0020852309341330     Document Type: Article

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