The Case for the Inexperienced User: Rethinking Filter Questions in Citizen Satisfaction Surveys

American Review of Public Administration

Volumn 33, Issue 1, 2003, Pages 91-108

  Kelly, Janet M ^a   Swindell, David ^b  

^a UNIVERSITY OF TENNESSEE   (United States)

^b CLEMSON UNIVERSITY   (United States)

Author keywords

Citizen survey; Service quality; Service user attitudes; Survey filter questions

Indexed keywords

EID: 2342483096     PISSN: 02750740     EISSN: None     Source Type: Journal    
DOI: 10.1177/0275074002250256     Document Type: Review

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