An exploratory study of service quality in the Malaysian public service sector

International Journal of Quality and Reliability Management

Volumn 24, Issue 2, 2007, Pages 177-190

  Agus, Arawati ^a   Barker, Sunita ^b   Kandampully, Jay ^c  

^a UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

^b DEAKIN UNIVERSITY   (Australia)

^c OHIO STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Customer services quality; Malaysia; Performance measurement (quality); Public sector organizations

Indexed keywords

EID: 33846601334     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710710722284     Document Type: Article

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