-
2
-
-
0142124132
-
Why measure performance? Different purposes require different measures
-
Behn, Robert. 2003. Why Measure Performance? Different Purposes Require Different Measures. Public Administration Review 63(5): 586-606.
-
(2003)
Public Administration Review
, vol.63
, Issue.5
, pp. 586-606
-
-
Behn, R.1
-
3
-
-
0000963920
-
Dealing with cynical citizens
-
Berman, Evan. 1997. Dealing with Cynical Citizens. Public Administration Review 57(2): 105-12.
-
(1997)
Public Administration Review
, vol.57
, Issue.2
, pp. 105-112
-
-
Berman, E.1
-
5
-
-
0003363584
-
Measuring the performance of government
-
edited by Joseph S. Nye, Jr., Philip D. Zelikow, and David C. King. Cambridge, MA: Harvard University Press
-
Bok, Derek. 1997. Measuring the Performance of Government. In Why People Don't Trust Government, edited by Joseph S. Nye, Jr., Philip D. Zelikow, and David C. King, 55-75. Cambridge, MA: Harvard University Press.
-
(1997)
Why People Don't Trust Government
, pp. 55-75
-
-
Bok, D.1
-
6
-
-
84907670330
-
-
Cambridge, MA: Harvard University Press
-
_. 2001. The Trouble with Government. Cambridge, MA: Harvard University Press.
-
(2001)
The Trouble with Government
-
-
-
7
-
-
26444494480
-
-
Leaven, The Netherlands: Katholieke University Leaven, Public Management Institute
-
Bouckaert, Geert, Steven Van de Walle, Bart Maddens, and Jarl K. Kampen. 2002. Identity vs. Performance: An Overview of Theories Explaining Trust in Government. Leaven, The Netherlands: Katholieke University Leaven, Public Management Institute.
-
(2002)
Identity Vs. Performance: An Overview of Theories Explaining Trust in Government
-
-
Bouckaert, G.1
Van De Walle, S.2
Maddens, B.3
Kampen, J.K.4
-
8
-
-
0001550010
-
Bureaucratic theory meets reality: Public choice and service contracting in U.S. local government
-
Boyne, George A. 1998. Bureaucratic Theory Meets Reality: Public Choice and Service Contracting in U.S. Local Government. Public Administration Review 58(6): 474-84.
-
(1998)
Public Administration Review
, vol.58
, Issue.6
, pp. 474-484
-
-
Boyne, G.A.1
-
9
-
-
0002259135
-
On the nature of organizational effectiveness
-
edited by Paul S. Goodman, Johannes M. Pennings, and associates. San Francisco: Jossey-Bass
-
Campbell, John P. 1977. On the Nature of Organizational Effectiveness. In New Perspectives on Organizational Effectiveness, edited by Paul S. Goodman, Johannes M. Pennings, and associates, 13-55. San Francisco: Jossey-Bass.
-
(1977)
New Perspectives on Organizational Effectiveness
, pp. 13-55
-
-
Campbell, J.P.1
-
12
-
-
0034257505
-
The origins and consequences of public trust in government: A time series analysis
-
Chanley, Virginia A., Thomas J. Rudolph, and Wendy M. Rahn. 2000. The Origins and Consequences of Public Trust in Government: A Time Series Analysis. Public Opinion Quarterly 64(3): 239-56.
-
(2000)
Public Opinion Quarterly
, vol.64
, Issue.3
, pp. 239-256
-
-
Chanley, V.A.1
Rudolph, T.J.2
Rahn, W.M.3
-
13
-
-
84976155584
-
Comment: The political relevance of trust in government
-
Citrin, Jack. 1974. Comment: The Political Relevance of Trust in Government. American Political Science Review 68(3): 973-88.
-
(1974)
American Political Science Review
, vol.68
, Issue.3
, pp. 973-988
-
-
Citrin, J.1
-
14
-
-
0142060896
-
The quality of management and government performance
-
Coggburn, Jerrell D., and Saundra K. Schneider. 2003. The Quality of Management and Government Performance. Public Administration Review 63(2): 206-13.
-
(2003)
Public Administration Review
, vol.63
, Issue.2
, pp. 206-213
-
-
Coggburn, J.D.1
Schneider, S.K.2
-
15
-
-
0142050545
-
Defining and measuring effectiveness in public management
-
Cohen, Steven A. 1993. Defining and Measuring Effectiveness in Public Management. Public Productivity and Management Review 17(1): 45-57.
-
(1993)
Public Productivity and Management Review
, vol.17
, Issue.1
, pp. 45-57
-
-
Cohen, S.A.1
-
16
-
-
84971922277
-
Citizen satisfaction with local government
-
DeHoog, Ruth, David Lowery, and William E. Lyons. 1990. Citizen Satisfaction with Local Government. Journal of 'Politics 52(3): 807-37.
-
(1990)
Journal of 'Politics
, vol.52
, Issue.3
, pp. 807-837
-
-
DeHoog, R.1
Lowery, D.2
Lyons, W.E.3
-
19
-
-
84976013021
-
A re-assessment of the concept of political support
-
_. 1975. A Re-Assessment of the Concept of Political Support. British Journal of Political Science 5(4): 434-57.
-
(1975)
British Journal of Political Science
, vol.5
, Issue.4
, pp. 434-457
-
-
-
20
-
-
85081434180
-
Engaging citizens in achieving results that matter
-
edited by Kathryn Newcomer, Edward Jennings, Cheryle Broom, Allen Lomax, and Sharon Caudle. Washington, DC: American Society for Public Administration
-
Epstein, Paul, Lyle Wray, Martha Marshall, and Stuart Grifel. 2002. Engaging Citizens in Achieving Results That Matter. In Meeting the Challenges of Performance-Oriented Government, edited by Kathryn Newcomer, Edward Jennings, Cheryle Broom, Allen Lomax, and Sharon Caudle, 125-60. Washington, DC: American Society for Public Administration.
-
(2002)
Meeting the Challenges of Performance-oriented Government
, pp. 125-160
-
-
Epstein, P.1
Wray, L.2
Marshall, M.3
Grifel, S.4
-
21
-
-
39749130857
-
The measure and meaning of trust in government
-
Feldman, Stanley. 1983. The Measure and Meaning of Trust in Government. Political Methodology 9: 341-54.
-
(1983)
Political Methodology
, vol.9
, pp. 341-354
-
-
Feldman, S.1
-
23
-
-
0003682781
-
Citizens and the state
-
edited by Hans-Dieter Klingemann and Dieter Fuchs. New York: Oxford University Press
-
Fuchs, Dieter, and Hans-Dieter Klingemann. 1995. Citizens and the State. In Citizens and the State, edited by Hans-Dieter Klingemann and Dieter Fuchs, 419-43. New York: Oxford University Press.
-
(1995)
Citizens and the State
, pp. 419-443
-
-
Fuchs, D.1
Klingemann, H.-D.2
-
24
-
-
24944563440
-
Community indicators: Past, present, and future
-
Gahin, Randa, and Chris Paterson. 2001. Community Indicators: Past, Present, and Future. National Civic Review 90(4): 347-61.
-
(2001)
National Civic Review
, vol.90
, Issue.4
, pp. 347-361
-
-
Gahin, R.1
Paterson, C.2
-
30
-
-
85024864204
-
Trust in government
-
edited by Valerie Braithwaite and Margaret Levi. New York: Russell Sage Foundation
-
Hardin, Russell. 1998. Trust in Government. In Trust and Governance, edited by Valerie Braithwaite and Margaret Levi, 9-27. New York: Russell Sage Foundation.
-
(1998)
Trust and Governance
, pp. 9-27
-
-
Hardin, R.1
-
33
-
-
33645072274
-
Citizen-initiated performance assessment: The initial iowa experience
-
Ho, Alfred, and Paul Coates. 2004. Citizen-Initiated Performance Assessment: The Initial Iowa Experience. Public Performance and Management Review 27(3): 29-50.
-
(2004)
Public Performance and Management Review
, vol.27
, Issue.3
, pp. 29-50
-
-
Ho, A.1
Coates, P.2
-
34
-
-
0013132147
-
Competitive tendering and contracting out: Rhetoric or reality?
-
Hodge, Graeme A. 1999. Competitive Tendering and Contracting Out: Rhetoric or Reality? Public Productivity and Management Review 22(4): 455-69.
-
(1999)
Public Productivity and Management Review
, vol.22
, Issue.4
, pp. 455-469
-
-
Hodge, G.A.1
-
36
-
-
33645050181
-
Trust, performance, and the pressures for productivity in the public sector
-
edited by Marc Holzer and Seok-Hwan Lee. New York: Marcel Dekker
-
Holzer, Marc, and Mengzong Zhang. 2004. Trust, Performance, and the Pressures for Productivity in the Public Sector. In The Public Productivity Handbook, 2nd ed., edited by Marc Holzer and Seok-Hwan Lee, 215-29. New York: Marcel Dekker.
-
(2004)
The Public Productivity Handbook, 2nd Ed.
, pp. 215-229
-
-
Holzer, M.1
Zhang, M.2
-
37
-
-
85081435098
-
Privatization
-
edited by Marc Holzer and Seok-Hwan Lee. New York: Marcel Dekker
-
Holzer, Marc, Byron Price, and Hwang-Sun Kang. 2004. Privatization. In The Public Productivity Handbook, 2nd ed., edited by Marc Holzer and Seok-Hwan Lee, 83-105. New York: Marcel Dekker.
-
(2004)
The Public Productivity Handbook, 2nd Ed.
, pp. 83-105
-
-
Holzer, M.1
Price, B.2
Kang, H.-S.3
-
39
-
-
0011913587
-
Dissecting the black box revisited
-
edited by Carolyn Heinrich and Laurence Lynn, Jr.. Washington, DC: Georgetown University Press
-
Ingraham, Patricia, and Amy Kneedler Donahue. 2000. Dissecting the Black Box Revisited. In Governance and Performance: New Perspectives, edited by Carolyn Heinrich and Laurence Lynn, Jr., 292-318. Washington, DC: Georgetown University Press.
-
(2000)
Governance and Performance: New Perspectives
, pp. 292-318
-
-
Ingraham, P.1
Donahue, A.K.2
-
40
-
-
32144445384
-
Putting performance management to work in the federal government
-
Kettl, Donald. 2001. Putting Performance Management to Work in the Federal Government. La Follette Policy Report 12(1): 8-10.
-
(2001)
La Follette Policy Report
, vol.12
, Issue.1
, pp. 8-10
-
-
Kettl, D.1
-
41
-
-
0039886753
-
Big questions for a significant public administration
-
Kirlin, John. 2001. Big Questions for a Significant Public Administration. Public Administration Review 61 (2): 140-43.
-
(2001)
Public Administration Review
, vol.61
, Issue.2
, pp. 140-143
-
-
Kirlin, J.1
-
42
-
-
84949767158
-
-
Thousand Oaks, CA: Sage Publications
-
Kooiman, Jan, 2003. Governing as Governance. Thousand Oaks, CA: Sage Publications.
-
(2003)
Governing As Governance
-
-
Kooiman, J.1
-
44
-
-
33645064608
-
Gov. Bush wants to kill two watchdog agencies
-
January 29
-
Lauer, Nancy C. 2003. Gov. Bush Wants to Kill Two Watchdog Agencies. Tallahassee Democrat, January 29.
-
(2003)
Tallahassee Democrat
-
-
Lauer, N.C.1
-
45
-
-
0003499631
-
-
Washington, DC: Urban Institute
-
Liner, Blaine, Harry Hatry, Elisa Vinson, Ryan Allen, Pat Dusenbury, Scott Bryant, and Ron Snell. 2001. Making Results-Based State Government Work. Washington, DC: Urban Institute.
-
(2001)
Making Results-based State Government Work
-
-
Liner, B.1
Hatry, H.2
Vinson, E.3
Allen, R.4
Dusenbury, P.5
Bryant, S.6
Snell, R.7
-
47
-
-
33645060791
-
Part of the solution or cogs in the system? The origins and consequences of trust in public administrators
-
Marlowe, Justin. 2004. Part of the Solution or Cogs in the System? The Origins and Consequences of Trust in Public Administrators. Public Integrity 6(2): 93-113.
-
(2004)
Public Integrity
, vol.6
, Issue.2
, pp. 93-113
-
-
Marlowe, J.1
-
48
-
-
0037981779
-
Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations
-
McAllister, Daniel. 1995. Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations. Academy of Management Journal 38(1): 24-59.
-
(1995)
Academy of Management Journal
, vol.38
, Issue.1
, pp. 24-59
-
-
McAllister, D.1
-
49
-
-
84970302306
-
Confidence in government during the 1980s
-
Miller, Arthur, and Stephen Borrelli. 1991. Confidence in Government during the 1980s. American Politics Quarterly 19(2): 147-73.
-
(1991)
American Politics Quarterly
, vol.19
, Issue.2
, pp. 147-173
-
-
Miller, A.1
Borrelli, S.2
-
50
-
-
0007077126
-
Political performance and trust
-
edited by Pippa Norris, Oxford: Oxford University Press
-
Miller, Arthur, and Ola Listhaug. 1999. Political Performance and Trust. In Critical Citizens, edited by Pippa Norris, 204-16. Oxford: Oxford University Press.
-
(1999)
Critical Citizens
, pp. 204-216
-
-
Miller, A.1
Listhaug, O.2
-
51
-
-
0011706565
-
-
Washington, DC: International City/County Management Association
-
Miller, Thomas, and Michelle Miller. 1991. Citizen Surveys: How to Do Them, How to Use Them, What They Mean. Washington, DC: International City/County Management Association.
-
(1991)
Citizen Surveys: How to Do Them, How to Use Them, What They Mean
-
-
Miller, T.1
Miller, M.2
-
54
-
-
0002562140
-
Confidence in public institutions: Faith, culture or performance
-
edited by Susan Pharr and Robert Putnam. Princeton, NJ: Princeton University Press
-
Newton, Kenneth, and Pippa Norris. 2000. Confidence in Public Institutions: Faith, Culture or Performance. In Disaffected Democracies: What's Troubling the Trilateral Countries? edited by Susan Pharr and Robert Putnam, 52-73. Princeton, NJ: Princeton University Press.
-
(2000)
Disaffected Democracies: What's Troubling the Trilateral Countries?
, pp. 52-73
-
-
Newton, K.1
Norris, P.2
-
55
-
-
0002941330
-
Introduction: The growth of critical citizens
-
edited by Pippa Norris. Oxford: Oxford University Press
-
Norris, Pippa. 1999. Introduction: The Growth of Critical Citizens. In Critical Citizens, edited by Pippa Norris, 1-30. Oxford: Oxford University Press.
-
(1999)
Critical Citizens
, pp. 1-30
-
-
Norris, P.1
-
56
-
-
84937259685
-
In government we don't trust
-
Fall
-
Nye, Joseph. 1997. In Government We Don't Trust. Foreign Policy, Fall, 99-111.
-
(1997)
Foreign Policy
, pp. 99-111
-
-
Nye, J.1
-
60
-
-
14844312530
-
Social capital and government performance: An analysis of 20 American cities
-
Pierce, John C., Nicholas P. Lovrich, Jr., and C.David Moon. 2002. Social Capital and Government Performance: An Analysis of 20 American Cities. Public Performance and Management Review 25(4): 381-97.
-
(2002)
Public Performance and Management Review
, vol.25
, Issue.4
, pp. 381-397
-
-
Pierce, J.C.1
Lovrich Jr., N.P.2
Moon, C.D.3
-
61
-
-
85081437918
-
Integration of management systems
-
Syracuse, NY: Alan K. Campbell Public Affairs Institute
-
Poocharoen, Ora-orn, and Patricia Ingraham. 2003. Integration of Management Systems. In Paths to Performance in State and Local Government, 173-85. Syracuse, NY: Alan K. Campbell Public Affairs Institute.
-
(2003)
Paths to Performance in State and Local Government
, pp. 173-185
-
-
Poocharoen, O.-O.1
Ingraham, P.2
-
62
-
-
0003443840
-
-
Princeton, NJ: Princeton University Press
-
Putnam, Robert. 1993. Making Democracy Work, Princeton, NJ: Princeton University Press.
-
(1993)
Making Democracy Work
-
-
Putnam, R.1
-
63
-
-
0002097439
-
Galloping elephants: Developing elements of a theory of effective government organizations
-
Rainey, Hal G., and Paula Steinbauer. 1999. Galloping Elephants: Developing Elements of a Theory of Effective Government Organizations. Journal of Public Administration Research and Theory 9(1): 1-32.
-
(1999)
Journal of Public Administration Research and Theory
, vol.9
, Issue.1
, pp. 1-32
-
-
Rainey, H.G.1
Steinbauer, P.2
-
64
-
-
0035457916
-
The polls-trends: Devolution and confidence in government
-
Shaw, Greg, and Stephanie Reinhart. 2001. The Polls-Trends: Devolution and Confidence in Government. Public Opinion Quarterly 65(3): 369-88.
-
(2001)
Public Opinion Quarterly
, vol.65
, Issue.3
, pp. 369-388
-
-
Shaw, G.1
Reinhart, S.2
-
66
-
-
84959939551
-
On the unintended consequences of publishing performance data in the public sector
-
Smith, Peter. 1995. On the Unintended Consequences of Publishing Performance Data in the Public Sector. International Journal of Public Administration 18(2/3): 277-310.
-
(1995)
International Journal of Public Administration
, vol.18
, Issue.2-3
, pp. 277-310
-
-
Smith, P.1
-
67
-
-
0003009884
-
Citizen satisfaction with urban services: Potential misuses as a performance indicator
-
Stipak, Brian. 1979. Citizen Satisfaction with Urban Services: Potential Misuses as a Performance Indicator. Public Administration Review 39(1): 46-52.
-
(1979)
Public Administration Review
, vol.39
, Issue.1
, pp. 46-52
-
-
Stipak, B.1
-
69
-
-
85071217790
-
Public service performance and trust in government: The problem of causality
-
Van de Walle, Steven, and Geert Bouckaert. 2003. Public Service Performance and Trust in Government: The Problem of Causality. International Journal of Public Administration 26(8/9): 891-913.
-
(2003)
International Journal of Public Administration
, vol.26
, Issue.8-9
, pp. 891-913
-
-
Van De Walle, S.1
Bouckaert, G.2
-
70
-
-
2642546344
-
Drivers and consequences of citizen satisfaction: An application of the American customer satisfaction index model to New York city
-
Van Ryzin, Gregg, Douglas Muzzio, Stephen Immerwahr, Lisa Gulick, and Eve Martinez. 2004. Drivers and Consequences of Citizen Satisfaction: An Application of the American Customer Satisfaction Index Model to New York City. Public Administration Review 64(3): 331-41.
-
(2004)
Public Administration Review
, vol.64
, Issue.3
, pp. 331-341
-
-
Van Ryzin, G.1
Muzzio, D.2
Immerwahr, S.3
Gulick, L.4
Martinez, E.5
-
71
-
-
0242539976
-
Managerial quality, administrative performance and trust in governance revisited
-
Vigoda-Gadot, Eran, and Fany Yuval. 2003. Managerial Quality, Administrative Performance and Trust in Governance Revisited. International Journal of Public Sector Management 16(7): 502-22.
-
(2003)
International Journal of Public Sector Management
, vol.16
, Issue.7
, pp. 502-522
-
-
Vigoda-Gadot, E.1
Yuval, F.2
-
72
-
-
0041033988
-
From reorganizing to reinventing: Sixty years and "we still don't get it."
-
Wamsley, Gary, and Larkin Dudley. 1998. From Reorganizing to Reinventing: Sixty Years and "We Still Don't Get it." International Journal of Public Administration 21(2-4): 323-74.
-
(1998)
International Journal of Public Administration
, vol.21
, Issue.2-4
, pp. 323-374
-
-
Wamsley, G.1
Dudley, L.2
-
73
-
-
2342462066
-
Assessing public participation in U.S. cities
-
Wang, XiaoHu. 2001. Assessing Public Participation in U.S. Cities. Public Performance and Management Review 24(4): 322-36.
-
(2001)
Public Performance and Management Review
, vol.24
, Issue.4
, pp. 322-336
-
-
Wang, X.1
-
74
-
-
10244267386
-
Assessing performance measurement impact: A study of U.S. local governments
-
_. 2002. Assessing Performance Measurement Impact: A Study of U.S. Local Governments. Public Performance and Management Review 26(1): 26-43.
-
(2002)
Public Performance and Management Review
, vol.26
, Issue.1
, pp. 26-43
-
-
-
75
-
-
84935484489
-
The sources and structure of legitimation in western democracies
-
Weil, Frederick. 1989. The Sources and Structure of Legitimation in Western Democracies. American Sociological Review 54(5): 682-706.
-
(1989)
American Sociological Review
, vol.54
, Issue.5
, pp. 682-706
-
-
Weil, F.1
-
76
-
-
0040218131
-
At the nexus of state and civil society
-
edited by Cheryl King and Camilla Stivers. Thousand Oaks, CA: Sage Publications
-
Zanetti, Lisa. 1998. At the Nexus of State and Civil Society. In Government Is Us, edited by Cheryl King and Camilla Stivers, 102-21. Thousand Oaks, CA: Sage Publications.
-
(1998)
Government Is Us
, pp. 102-121
-
-
Zanetti, L.1
-
77
-
-
0002116850
-
Production of trust: Institutional sources of economic structure, 1840-1920
-
Zucker, Lynne. 1986. Production of Trust: Institutional Sources of Economic Structure, 1840-1920. Research in Organizational Behavior 8: 53-111.
-
(1986)
Research in Organizational Behavior
, vol.8
, pp. 53-111
-
-
Zucker, L.1
|