Drivers and consequences of citizen satisfaction: An application of the American customer satisfaction index model to New York City

Public Administration Review

Volumn 64, Issue 3, 2004, Pages 331-341

  Van Ryzin, Gregg G ^a,d,e   Muzzio, Douglas ^a,d   Immerwahr, Stephen ^a,f   Gulick, Lisa ^b,f,g   Martinez, Eve ^c  

^a CITY UNIVERSITY OF NEW YORK   (United States)

^b New York City Dept Youth/Comm D

^c INFORM Inc   (United States)

^d CITY UNIVERSITY OF NEW YORK   (United States)

^e Baruch Survey Research Unit   (United States)

^f New York City Cncl Off O/I

^g Plan Res and Program Development

Author keywords

[No Author keywords available]

Indexed keywords

EID: 2642546344     PISSN: 00333352     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1540-6210.2004.00377.x     Document Type: Review

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