Implementation of TQM and Lean Six Sigma tools in local government: A framework and a case study

Total Quality Management and Business Excellence

Volumn 16, Issue 10, 2005, Pages 1179-1191

  Furterer, Sandra ^a,b   Elshennawy, Ahmad K ^a  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

^b University of Central Florida   (United States)

Author keywords

Lean Six Sigma; Process improvement; Quality management; Six Sigma; Total Quality Management

Indexed keywords

EID: 29144509714     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360500236379     Document Type: Article

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