Citizens, accountability, and service satisfaction: The influence of expectations

Urban Affairs Review

Volumn 41, Issue 3, 2006, Pages 292-308

  Roch, Christine H ^a   Poister, Theodore H ^a  

^a GEORGIA STATE UNIVERSITY   (United States)

Author keywords

Disconfirmation of expectations; Local service delivery; Perceived service quality; Service satisfaction

Indexed keywords

ACCOUNTABILITY; DEMOCRACY; PUBLIC ATTITUDE; SERVICE PROVISION;

GEORGIA; NORTH AMERICA; UNITED STATES;

EID: 29744470940     PISSN: 10780874     EISSN: 15528332     Source Type: Journal    
DOI: 10.1177/1078087405281124     Document Type: Article

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