Performance measurement and improvement: An assessment of the state of the art

International Review of Administrative Sciences

Volumn 70, Issue 1, 2004, Pages 15-31

  Holzer, Marc ^a   Yang, Kaifeng ^b  

^a RUTGERS UNIVERSITY   (United States)

^b FLORIDA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

GOVERNANCE APPROACH; PERFORMANCE ASSESSMENT; POLITICAL SYSTEM;

NORTH AMERICA; UNITED STATES;

EID: 1942537698     PISSN: 00208523     EISSN: None     Source Type: Journal    
DOI: 10.1177/0020852304041228     Document Type: Article

References (22)

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2. Ammons, David N, Coe, Charles and Lombardo, Michael (2001) 'Performance Comparison Projects in Local Government: Participants' Perspective', Public Administration Review 61(1): 100-10.
3. Aristiqueta, Maria (1998) Managing for Results in State Government Westport, CT: Quorum Books.
4. Barrett, Katherine and Greene, Richard (2000) 'Grading the Cities: A Management Report Card', Governing 13: 22-91.
5. Callahan, Kathe and Holzer, Marc (1998) Government at Work. Thousand Oaks, CA: Sage.
6. Chan, Amy (1994) 'Managing a Government Like a Business: The Sunnyvale System, Government Finance Review 10(2): 7-11.
7. Coates, Paul and Ho, Alfred (2002) 'Citizen Participation: Legitimizing Performance Measurement as a Decision Tool', Government Finance Review 18(2): 8-10.
8. Fisk, Donald M. and Hatry, Harry P. (1992) 'Measuring Productivity in the Public Sector', in Marc Holzer (ed.) Public Productivity Handbook, pp. 139-60. New York: Marcel Dekker.
9. Government Accounting Standards Board (GASB) (2002) Service Efforts and Accomplishments Research Case Studies, URL: http:/www.rutgers.edu/Accounting/raw/seagov/pmg/index.html.
10. Hatry, Harry P. (1999) Performance Measurement: Getting Results. Washington, D.C.: The Urban Institute Press.
11. Hatry, Harry P. and Wholey, Joseph S. (1992) 'The Case for Performance Monitoring', Public Administration Review 52(6): 604-10.
12. Holzer, Marc (1995) 'Building Capacity for Productivity Improvement, in A. Halachmi and M. Holzer (eds) Competent Government: Theory and Practice, pp. 457-67. Burke, VA: Chatelaine Press.
13. Liner, E. Blaine, Hatry, Harry P, Vinson, Elisa, Allen, Ryan, Dusenbury, Pat, Bryant Scott and Snell, Ron (2001) Making Results-based Government Work. Washington, D.C.: The Urban Institute Press.
14. Marshall, Martha (2000) '21st Century Community Governance: Better Results by Linking Citizens, Government, and Performance Measurement', Annual Quality Congress Proceedings, pp. 214-23.
15. National Center for Public Productivity (NCPP) (2003a) Citizen-driven Government Performance Web Page, URL: http://www.andromeda.rutgers.edu/~ncpp/cdgp/sloan.htm
16. National Center for Public Productivity (NCPP) (2003b) Citizen Survey Website, URL: http:/www.andromeda.rutgers.edu/~ncpp/sloan/survey_links.htm
17. Nyhan, Ronald C. and Marlowe, Herbert A., Jr (1995) 'Performance Measurement in the Public Sector: Challenges and Opportunities', Public Productivity & Management Review 18(4): 333-48.
18. Poister, Theodore H. and Streib, Greg (1999) 'Performance Measurement in Municipal Government: Assessing the State of the Practice', Public Administration Review 59(4): 325-35.
19. Ridley, Clarence E. and Simon, Herbert (1943) Measuring Municipal Activities: A Survey of Suggested Criteria for Appraising Administration. Chicago, IL: International City Managers' Association.
20. Swindell, David (2000) 'Linking Citizen Satisfaction Data to Performance Measures: A Preliminary Examination', Public Performance & Management Review 24(1): 30-52.
21. United Way of America (1997) Workbook from United Way of America's Forum on Outcomes II. Alexandra, VA: United Way of America.
22. Walker, David M. (1994) 'Managers Measure Efficiency with Citizen Surveys', American City & County 109(10): 47.