An integrative approach to diagnosing service quality of public parks

Journal of Services Marketing

Volumn 19, Issue 2, 2005, Pages 70-80

  Eng, Teck Yong ^a   Niininen, Outi ^b  

^a KING'S COLLEGE LONDON   (United Kingdom)

^b UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

Customer satisfaction; Customer services quality; Performance management; United Kingdom

Indexed keywords

EID: 19644393328     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040510591385     Document Type: Article

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