Does ISO 9000 certification affect consumer perceptions of the service provider?

Managing Service Quality: An International Journal

Volumn 19, Issue 2, 2009, Pages 140-161

  Martínez Caro, Laura ^a   Martínez García, Jose Antonio ^a  

^a TECHNICAL UNIVERSITY OF CARTAGENA   (Spain)

Author keywords

Corporate image; Customer satisfaction; ISO 9000 series; Spain

Indexed keywords

EID: 70349423943     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520910943152     Document Type: Article

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