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Volumn 24, Issue 5, 2007, Pages 472-491

An empirical study of the motives and benefits of ISO 9000 certification: The UAE experience

Author keywords

Companies; ISO 9000 series; United Arab Emirates

Indexed keywords


EID: 34249104173     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710710748358     Document Type: Article
Times cited : (92)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.