Implementing ISO 9000: A study of its benefits among Australian organizations

Total Quality Management

Volumn 10, Issue 1, 1999, Pages 95-106

  Beattie, Ken R ^a   Sohal, Amrik S ^b  

^a Monash University ^*  (Australia)

^b MONASH UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442326069     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412998090     Document Type: Article

References (15)

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3. ETON, M. (1994a) Small business perspective, Quality Australia, Feb./March, 11(1), pp. 28-29.
4. ETON, M. (1994b) Quality certification - boom in the recession, Quality Australia, Dec./Jan., 11(6), pp. 16-17.
5. GOME, A. (1995a) Anger at ISO 9000 option, Business Review Weekly, 20 March, p. 58.
6. GOME, A. (1995b) ISO 9000 'inappropriate for small business', Business Review Weekly, 13 March, p. 52.
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8. HANSON, P. & VOSS, C.A. (1995) Benchmarking best practices in European manufacturing sites, Business Process Re-engineering and Management Journal, 1, pp. 60-74.
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10. MARQUARDT, D.W. (1992) ISO 9000: A Universal Standard of Quality, Management Review, January, 81(1), pp. 50-52.
11. RAYNER, P. & PORTER, L.J. (1991) BS 5759/ISO 9000 - the experience of small and medium sized firms, International Journal of Quality and Reliability Management, 8(6), pp. 16-28.
12. SHAH, K. & SOHAL, A. (1993) Accreditation, benchmarking and quality costing in Australian industry, Quality Australia, Oct./Nov., pp. 54-57.
13. SOHAL, A.S. (1995) Quality Practices in Australian Firms (Melbourne, Monash University/Ernst & Young Report).
14. TERZIOVSKI, M., SAMSON, D. & DOW, D. (1995) The impact of ISO 9000 certification on customer satisfaction, Asia Pacific Journal of Quality Management, 4, pp. 66-68.
15. WHITFORD, B. & ANDREW, R. (1994) The Pursuit of Quality: How Companies in Australia are Attaining Excellence through Quality Certification and Total Quality Management Systems (Sydney, Prentice Hall).