The business value of quality management systems certification evidence from Australia and New Zealand

Journal of Operations Management

Volumn 15, Issue 1, 1997, Pages 1-18

  Terziovski, Milé ^a   Samson, Danny ^a   Dow, Douglas ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Empirical research; Implementation; ISO 9000 certification; Quality

Indexed keywords

ISO CERTIFICATION;

INTERNATIONAL COOPERATION; NUMERICAL ANALYSIS; PERFORMANCE; QUALITY ASSURANCE; QUALITY CONTROL; STANDARDIZATION;

TOTAL QUALITY MANAGEMENT;

EID: 0031071571     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0272-6963(96)00103-9     Document Type: Article

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