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Zeithaml, V.A. (2000). Service quality, profitability, and the economic worth of customers: What we know and what we need to learn. Journal of the Academy of Marketing Science, 28(1), 67-85.
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(2000)
Journal of the Academy of Marketing Science
, vol.28
, Issue.1
, pp. 67-85
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Zeithaml, V.A.1
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