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Volumn 10, Issue 4, 2001, Pages 1-11

Key factors influencing student satisfaction related to recruitment and retention

Author keywords

Gap scores; Performance scores; Recruitment; Retention; Satisfaction

Indexed keywords


EID: 84880753260     PISSN: 08841241     EISSN: 15407144     Source Type: Journal    
DOI: 10.1300/J050v10n04_01     Document Type: Article
Times cited : (402)

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  • 4
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    • Student as customer: Factors affecting satisfaction and assessments of institutional quality
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    • Browne, B.A.1    Kaldenberg, D.O.2    Browne, W.B.3    Brown, D.4
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    • 0032165976 scopus 로고    scopus 로고
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  • 7
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    • Relational versus discrete exchanges: The role of trust and commitment in determining customer satisfaction
    • Grossman, Randi P. 1999. Relational Versus Discrete Exchanges: The Role of Trust and Commitment in Determining Customer Satisfaction. The Journal of Marketing Management,9 (2): 47-58.
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    • Grossman, R.P.1
  • 8
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    • Understanding student/alumni satisfaction from a consumer’s perspective: The effects of institutional performance and program outcomes
    • Hartman, David E. and Sandra L. Schmidt. 1995. Understanding Student/Alumni Satisfaction From a Consumer’s Perspective: The Effects of Institutional Performance and Program Outcomes. Research in Higher Education,36 (2): 197-217.
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  • 10
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    • Modeling the determinants of customer satisfaction for business-to-business professional services
    • Patterson, Paul G., Lester W. Johnson and Richard A. Spreng. 1997. Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services. Journal of the Academy of Marketing Science,25 (Winter): 4-17.
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  • 12
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    • Those important things: What every college president needs to know about marketing and student recruiting
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    • Sevier, R.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.