An empirically validated quality management measurement instrument

Benchmarking

Volumn 13, Issue 4, 2006, Pages 493-522

  Singh, Prakash J ^a   Smith, Alan ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Australia; Performance measures; Psychometric tests; Quality management

Indexed keywords

EID: 33746185636     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635770610676317     Document Type: Article

References (27)

1. Ahire, S.L., Golhar, D.Y. and Waller, M.A. (1996), "Development and validation of TQM implementation constructs", Decision Sciences, Vol. 27 No. 1, pp. 23-56.
2. Amundson, S.D. (1998), "Relationships between theory-driven empirical research in operations management and other disciplines", Journal of Operations Management, Vol. 16, pp. 341-59.
3. Black, S. and Porter, L. (1996), "Identification of the critical factors of TQM", Decision Sciences, Vol. 27 No. 1, pp. 1-21.
4. Cortina, J.M. (1993), "What is coefficient alpha? An examination of theory and application", Journal of Applied Psychology, Vol. 78 No. 1, pp. 98-104.
5. Filippini, R. (1997), "Operations management research: some reflections on evolution, models and empirical studies in OM", International Journal of Operations & Production Management, Vol. 17 No. 7, pp. 655-70.
6. Flynn, B.B., Shroeder, R.G. and Sakakibara, S. (1994), "A framework for quality management research and an associated measurement instrument", Journal of Operations Management, Vol. 11, pp. 339-66.
7. Flynn, B., Sakakibara, S., Schroeder, R.G., Bates, K.A. and Flynn, E.J. (1990), "Empirical research methods in operations management", Journal of Operations Management, Vol. 9 No. 2, pp. 250-84.
8. Forker, L., Mendez, D. and Hershauer, J. (1997), "Total quality management in the supply chain: what is its impact on performance?", International Journal of Production Research, Vol. 35 No. 6, pp. 1681-701.
9. Grandzol, J.R. and Gershon, M. (1998), "A survey instrument for standardizing TQM modeling research", International Journal of Quality Science, Vol. 3 No. 1, pp. 80-105.
10. Hair, J.F. Jr, Anderson, R.E., Tatham, R.L. and Black, W.C. (1998), Multivariate Data Analysis, Prentice-Hall, Englewood Cliffs, NJ.
11. ISO 9001 (2000), ISO 9001:2000 Quality Management Systems - Requirements, Standards Australia, Homebush.
12. Jamshidian, M. and Bentler, P.M. (1999), "ML estimation of mean and covariance structures with missing data using complete data routines", Journal of Educational & Behavioral Statistics, Vol. 24 No. 1, pp. 21-41.
13. Joreskorg, K. (1993), "Testing structural equation models", in Bollen, K.A. and Long, J.S. (Eds), Testing Structural Equation Models, Sage, Newbury Park, CA, pp. 295-316.
14. Joreskog, K.G. (1971), "Statistical analysis of sets of congeneric tests", Psychometrika, Vol. 36 No. 2, pp. 109-33.
15. Joseph, I.N., Rajendran, C. and Kamalanabhan, T.J. (1999), "An instrument for measuring total quality management implementation in manufacturing-based business units in India", International Journal of Production Research, Vol. 37 No. 10, pp. 2201-15.
16. Malhotra, M.K. and Grover, V. (1998), "An assessment of survey research in POM: from constructs to theory", International Journal of Operations & Production Management, Vol. 16, pp. 407-25.
17. Novick, M.R. and Lewis, C. (1967), "Coefficient alpha and the reliability of composite measurements", Psychometrika, Vol. 32 No. 1, pp. 1-13.
18. Nunnally, J.C. (1978), Psychometric Theory, McGraw-Hill, New York, NY.
19. Pannirselvam, G.P., Siferd, S.P. and Ruch, W.A. (1998), "Validation of the Arizona governor's quality award criteria: a test of the baldrige criteria", Journal of Operations Management, Vol. 16, pp. 529-50.
20. Quazi, H., Jemangin, J., Low, W.K. and Chin, L.K. (1998), "Critical factors in quality management and guidelines for self-assessment: the case of Singapore", Total Quality Management, Vol. 9 No. 1, pp. 35-55.
21. Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1989), "An instrument for measuring the critical factors of quality management", Decision Sciences, Vol. 20, pp. 810-29.
22. Shenkar, O. and Glinow, M.A. (1994), "Paradoxes of organizational theory and research: using the case of China to Illustrate national contingency", Management Science, Vol. 40 No. 1, pp. 56-71.
23. Wacker, J.G. (1998), "A definition of theory: research guidelines for different theory-building research methods in operations management", Journal of Operations Management, Vol. 16, pp. 361-85.
24. Werts, C.E., Rock, D.R., Linn, R.L. and Joreskog, K.G. (1978), "A general method of estimating the reliability of a composite", Educational and Psychological Measurement, Vol. 38, pp. 933-8.
25. Zeitz, G., Johanneson, R. and Ritchie, J. (1997), "An employee survey measuring total quality management practices and culture", Group & Organisational Management, Vol. 22 No. 4, pp. 414-44.
26. Australian Quality Council (2001), Australian Business Excellence Awards, AQC.
27. Standards Australia (1999), Joint Accredited System - Australia and New Zealand (JAS-ANZ) Register, Standards Australia, Homebush.