The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies

Total Quality Management

Volumn 11, Issue 4-6, 2000, Pages 808-819

  Agus, Arawati ^a   Krishnan, Suresh Kumar ^b   Kadir, Sharifah Latifah Syed A ^c  

^a UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

^b Universiti Malaya ^*  (Malaysia)

^c UNIVERSITY OF MALAYA   (Malaysia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442294963     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050008255     Document Type: Article

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