Survey and case investigations on application of quality management tools and techniques in SMIs

International Journal of Quality and Reliability Management

Volumn 20, Issue 7, 2003, Pages 795-826

  Ahmed, Shamsuddin ^a   Hassan, Masjuki ^a  

^a UNIVERSITY OF MALAYA   (Malaysia)

Author keywords

Case studies; Quality management; Small to medium sized enterprises; Surveys

Indexed keywords

EID: 17744380914     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710310491221     Document Type: Article

References (57)

1. Anderson, M., Sohal, A.S. (1999), "A study of the relationship between quality management practices and performance in small businesses" in International Journal of Quality & Reliability Management, Vol. 16, No. 9, pp. 859-77.
2. Antony, J., Kaya, M., Frangou, A. (1998), "A strategic methodology to the use of advanced statistical quality improvement techniques" in The TQM Magazine, Vol. 10, No. 3, pp. 169-76.
3. Asher, J.M. (1992).
4. Balnaves, M., Cupit, P. (2001), Introduction to Quantitative Research Methods: An Investigative Approach, Sage Publishers, London.
5. Barrier, M. (1992), "Small firms put quality first".
6. Besterfield, D.H., Besterfield-Michna, C., Besterfield, G.H., Besterfield-Sacre, M. (1999), Total Quality Management, 2nd ed., Prentice-Hall, Englewood Cliffs, NJ.
7. Bounds, G., Yorks, S.L., Adams, M., Ronnie, G. (1994) in Beyond Total Quality Management - Toward The Emerging Paradigm, McGraw-Hill, NY, pp. 48-62.
8. Burney, F.A., Al-Darrab, I. (1998), "Performance evaluation using statistical quality control techniques" in Work Study, Vol. 47, No. 6, pp. 207-12.
9. Chin, K-S., Poon, G.K.K., Pun, K.-F. (2000), "The critical maintenance issues of the ISO 9000 system: Hong Kong manufacturing industries' perspective" in Work Study, Vol. 49, No. 3, pp. 89-96.
10. Chittenden, F., Mukthar, S.M., Poutziopuris, P. (1996), "BS 5750 and quality management in SMEs" in Small Firms - Contributions to Economic Regeneration, Paul Chapman, London, pp. 127-41.
11. Co, H.C., Patuwo, B.E., Hu, M.Y. (1998), "The human factor in advanced manufacturing technology adoption: an empirical analysis" in International Journal of Operations and Production Management, Vol. 18, No. 1, pp. 87-106.
12. Crosby, P.B. (1980), Quality is Free, New American Library, NY.
13. Dale, B.G., Duncalf, A.J. (1984), "A study of quality assurance in small business".
14. Dale, B.G., Shaw, P. (1999), Managing Quality, 3rd ed., Blackwell Publishers, Oxford.
15. Deming, W.E. (1982), Quality, Productivity and Competitive Position, MIT, Cambridge, MA.
16. Duncan, A.J. (1974), Quality Control and Industrial Statistics, Richard D. Irwin Inc., Homewood, IL.
17. Federation of Malaysian Manufacturers (FMM) (1999), Member Directory
18. Feigenbaum, A.V. (1991), Total Quality Control, McGraw-Hill, New York, NY.
19. Flynn, B.B., Schroeder, R.G., Flynn, E.J., Sakakibara, S., Bates, K.A. (1997), "World-class manufacturing projects: overview and selected results" in International Journal of Operations & Production Management, Vol. 17, No. 7, pp. 671-85.
20. GAO Study (1991), Report on the House of Representatives on Management Practices, US Companies Improve Performance Through Quality Efforts, United States General Accounting Office, Washington, DC.
21. Garvin, D.A. (1988), Managing Quality: The Strategic and Competitive Edge, The Free Press, New York, NY.
22. Ghobadian, A., Gallear, D.N. (1996), "Total quality management in SMEs" in OMEGA, Vol. 24, No. 2, pp. 83-106.
23. Goh, P.L., Ridgway, K. (1994), "The implementation of total quality management in small-and-medium-sized manufacturing companies" in TQM Magazine, Vol. 6, No. 2, pp. 54-60.
24. Gustafsson, R., Klefsjo, B., Berggren, E., Granfors-Wellemets, U. (2001), "Experiences from implementing ISO 9000 in small enterprises - a study of Swedish organization" in The Quality Magazine, Vol. 13, No. 4, pp. 232-46.
25. Henricks, M. (1992), "Quality makes a difference".
26. Ishikawa, K. (1985), What is Total Quality Control? The Japanese Way, Prentice-Hall, Englewood Cliffs, NJ.
27. Krajewski, L.J., Ritzman, L.P. (1999), Operations Management: Strategy and Analysis, 5th ed., Addison-Wesley Longman Inc., Reading, MA.
28. McTeer, M.M., Dale, B.G. (1994), "Are the ISO 9000 series of quality management system standards of value of small companies" in European Journal of Purchasing and Supply Management, Vol. 1, No. 4, pp. 227-35.
29. Melan, E.H. (1998), "Implementing TQM: a contingency approach to intervention and change" in International Journal of Quality Science, Vol. 3, No. 2, pp. 126-46.
30. Miah, M.A.Q. (1993).
31. Mo, J.P.T., Chan, A.S.M. (1997), "Strategy for the successful implementation of ISO 9000 in small and medium manufacturers" in TQM Magazine, Vol. 9, No. 2, pp. 135-45.
32. Moreno-Luzon, M.D. (1993), "Can total quality management make small firms competitive?" in Total Quality Management, Vol. 4, No. 2, pp. 165-81.
33. Motwani, J. (2001), "Critical factors and performance measures of TQM" in The TQM Magazine, Vol. 13, No. 4, pp. 292-300.
34. Muda, C.N. (1998), "An empirical assessment of quality: research considerations" in International Journal of Quality & Reliability Management, Vol. 3, No. 4, pp. 348-55.
35. Nagabhushana, T.S., Shah, J. (1999), "Manufacturing priorities and action programs in the changing environment: an empirical study of Indian industries" in International Journal of Operations & Production Management, Vol. 19, No. 4, pp. 389-98.
36. National Productivity Council (NPC) (1993 and 1994), Annual Report.
37. Nwankwo, S. (2000), "Quality assurance in small organizations: myths and realities" in International Journal of Quality and Reliability Management, Vol. 17, No. 1, pp. 82-99.
38. Payne, A.C., Chelsom, J.V., Reavill, L.R. (1996) in Management for Engineers, Wiley, NY, p. 39.
39. Powell, T.C. (1995), "Total quality management as competitive advantage: a review and empirical study" in Strategic Management Journal, Vol. 16, pp. 15-37.
40. Rao, A., Carr, L.P., Dambolena, I., Kopp, R.J., Martin, J., Rafii, F., Schlesinger, P.F. (1996), Total Quality Management: Cross Functional Perspective, Wiley, New York, NY.
41. Rayner, P., Porter, L.J. (1991), "BS 5750/ISO 9000 - the experience of small and medium sized firms" in International Journal of Quality & Reliability Management, Vol. 8, No. 6, pp. 16-28.
42. Rea, L.M., Parker, R.A. (1997), Designing and Conducting Survey Research: A Comprehensive Guide, 2nd ed., Jossey-Bass Publishers, San Francisco, CA.
43. Reimann, T.C., Hertz, H.S. (1994), "Understanding the important difference between the Malcolm Baldrige National Quality Award and ISO 9000 registration" in International Journal of Production & Operations Management, Vol. 3, No. 3, pp. 171-84.
44. Salehuddin, I.S., Francis, A. (1998), "A study of MRP practices in Egyptian manufacturing companies" in International Journal of Operations & Production Management, Vol. 18, No. 6, pp. 588-611.
45. Shewhart, W.A. (1931), Economic Control of Quality of Manufacturing Product, Van Norstrand, New York, NY.
46. Small and Medium Industries Development Corporation (SMIDEC) (1999), SMI Directory, SMIDEC.
47. Spencer, M.S., Rogers, D.S., Daugherty, P.J. (1994), "JIT systems and external logistics suppliers" in International Journal of Operations & Production Management, Vol. 14, No. 6, pp. 60-74.
48. Spring, M., McQuater, R., Swift, K., Dale, B., Booker, J. (1998), "The use of quality tools and techniques in product introduction: an assessment methodology" in The TQM Magazine, Vol. 10, No. 1, pp. 45-50.
49. Summers, D.C.S. (2000), Quality, 2nd ed., Prentice-Hall, Englewood Cliffs, NJ.
50. Terziovski, M., Samson, D. (2000), "The effect of company size on the relationship between TQM strategy and organizational performance" in The TQM Magazine, Vol. 12, No. 2, pp. 144-9.
51. Walsh, P. (2000), "Targets and how to assess performance against them" in Benchmarking, An International Journal, Vol. 7, No. 3, pp. 183-99.
52. Whybark, D.C. (1997), "GMRG survey research in operations management" in International Journal of Operations & Production Management, Vol. 17, No. 7, pp. 686-96.
53. Wright, D.T., Burns, N.D. (1998), "New organization structures for global business: an empirical study" in International Journal of Operations & Production Management, Vol. 18, Nos 9/10, pp. 896-923.
54. Xie, M., Goh, T.N. (1999), "Statistical techniques for quality" in The TQM Magazine, Vol. 11, No. 4, pp. 238-42.
55. Xie, M., Goh, T.N., Cai, D.Q. (2001), "An integrated SPC approach for manufacturing processes" in Integrated Manufacturing Systems, Vol. 12, No. 2, pp. 134-8.
56. Yusof, S.M., Aspinwall, E. (2000), "TQM implementation issues: review and case study" in International Journal of Operations & Production Management, Vol. 20, No. 6, pp. 634-55.
57. Dahlgaard, J.J., Kristensen, K., Kanji, G.K., Juhl, H.J., Sohal, A.S. (1988), "Quality management practices: a comparative study between East and West" in International Journal of Quality & Reliability Management, Vol. 15, Nos 8/9, pp. 812-26.