Total Quality Management (TQM) practices in Turkish manufacturing organizations

TQM Magazine

Volumn 15, Issue 5, 2003, Pages 345-350

  Bayazit, Ozden ^a  

^a YOUNGSTOWN STATE UNIVERSITY   (United States)

Author keywords

Manufacturing industries; Total quality management; Turkey

Indexed keywords

INDUSTRIAL RESEARCH; QUALITY CONTROL; SOCIETIES AND INSTITUTIONS; STATISTICAL PROCESS CONTROL;

MANUFACTURING INDUSTRIES; TURKEY;

TOTAL QUALITY MANAGEMENT;

EID: 0141885130     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780310502435     Document Type: Article

References (20)

1. Agus, A. and Abdullah, M. (2000), "Total quality management practices in manufacturing companies in Malaysia: an exploratory analysis", Total Quality Management, Vol. 11 No. 8, pp. 1041-51.
2. Allen, R.S. and Kilmann, R.H. (2001), "Aligning reward practices in support of total quality management", Business Horizons, May-June, pp. 77-84.
3. Chan, T.H. and Quazi, H.A. (2002), "Overview of quality management practices in selected Asian countries", Quality Management Journal, Vol. 9 No. 1, pp. 34-47.
4. Curry, A. and Kadasah, N. (2002), "Focusing on key elements of TQM - evaluation for sustainability", The TQM Magazine, Vol. 14 No. 4, pp. 207-16.
5. Fok, L.Y., Fok, W.M. and Hartman, S.J. (2001), "Exploring the relationship between total quality management and information systems development", Information & Management, Vol. 38, pp. 355-71.
6. Ghobadian, A. and Gallear, D. (2001), "TQM implementation: an empirical examination and proposed generic model", Omega, Vol. 29 No. 4, pp. 343-59.
7. Hellsten, U. and Klefsjo, B. (2000), "TQM as a management system consisting of values, techniques and tools", The TQM Magazine, Vol. 12 No. 4, pp. 238-44.
8. Huang, Y.-S. and Lin, B.M.T. (2002), "An empirical investigation of total quality management: a Taiwanese case", The TQM Magazine, Vol. 14 No. 3, pp. 172-80.
9. Klefsjo, B., Wiklund, H. and Edgeman, L.R. (2001), "Six sigma seen as a methodology for total quality management", Measuring Business Excellence, Vol. 5 No. 1, pp. 31-5.
10. Laszlo, G.P. (1999), "Implementing a quality management program - three Cs of success: commitment, culture and cost", The TQM Magazine, Vol. 11 No. 4, pp. 231-7.
11. Motwani, J. (2001a), "Critical factors and performance measures of TQM", The TQM Magazine, Vol. 13 No. 4, pp. 292-300.
12. Motwani, J. (2001b), "Measuring critical factors of TQM", Measuring Business Excellence, Vol. 5, No. 2, pp. 27-32.
13. Nilsson, L., Johnson, M. D. and Gustafsson, A. (2001), "The impact of quality practices on customer satisfaction and business results: product versus service organizations", Journal of Quality Management, Vol. 6, No. 1, pp. 5-27.
14. Reed, R., Lemak, D.J. and Mero, N.P. (2000), "Total quality management and sustainable competitive advantage", Journal of Quality Management, Vol. 5 No. 1, pp. 5-26.
15. Scharitzer, D. and Korunka, C. (2002), "New public management: evaluating the success of total quality management and change management interventions in public services from the employees' and customers' perspectives", Total Quality Management, Vol. 11 No. 7, pp. 941-53.
16. Tsang, J.H.Y. and Antony, J. (2001), "Total quality management in UK service organizations: some key findings from a survey", Managing Service Quality, Vol. 11 No. 2, pp. 132-41.
17. Ugboro, I.O. and Obeng, K. (2000), "Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study", Journal of Quality Management, Vol. 5 No. 2, pp. 247-72.
18. Wadsworth, H.M., Stephens, K.S. and Godfrey, A.B. (2002), Modern Methods for Quality Control and Improvement, 2nd ed., John Wiley & Sons, Hoboken, NJ.
19. Woon, K.C. (2000), "Assessment of TQM implementation benchmarking Singapore's productivity leaders", Business Process Management Journal, Vol. 6, No. 4, pp. 314-24.
20. Young, G.J., Charns, M.P. and Shortell, S.M. (2001), "Top manager and network effects on the adoption of innovative management practices: a study of TQM in a public hospital system", Strategic Management Journal, Vol. 22 No. 10, pp. 935-51.