European quality challenges for the new millennium

Measuring Business Excellence

Volumn 6, Issue 4, 2002, Pages 28-32

  Dale, B G ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Awards; Research; Self assessment; Total quality management

Indexed keywords

EID: 84986082149     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040210451688     Document Type: Article

References (14)

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9. Nakhai, B. and Neves, J. (1994), “The Deming, Baldrige and European quality awards”, Quality Progress, April, Vol. 33-7.
10. Van der Wiele A. (1998), Beyond Fads: Management Fads and Organisational Change with Reference to Quality Management, Eburon Publishers, Delft, The Netherlands.
11. Watts, B. and Dale, B.G. (1999), “Trafford Park small business evaluation method”, Quality Progress.
12. Wilkinson, A. (1992), “The other side of quality: soft Issues and the human resource dimension”, Total Quality Management, Vol. 3 No. 3, pp. 323-9.
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