Sustaining TQM: A synthesis of literature and proposed research framework

Total Quality Management and Business Excellence

Volumn 17, Issue 9, 2006, Pages 1245-1260

  Idris, Mohd Ashari ^a   Zairi, Mohamed ^a  

^a BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

Author keywords

Competitiveness; Critical success factor; Excellence; Performance; Proposed model; Sustainability; TQM

Indexed keywords

EID: 33845272127     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360600750535     Document Type: Article

References (94)

1. Agus, A. & Abdullah, M. (2000) Total quality management practices in manufacturing companies in Malaysia: an exploratory analysis, Total Quality Management, 11(8), pp. 1141-1051.
2. Ahire, S. L. (1996) TQM age versus quality: an empirical investigation, Production and Inventory Management Journal, 37(1), pp. 18-24.
3. Ahire, S. L. et al. (1996) Development and validation of TQM implementation constructs, Decision Sciences, 27(1), pp. 23-56.
4. Akao, Y. (1991) Hoshin Kanri: Policy Deployment for Successful TQM (Portland: Productivity Press).
5. Ansoff, H. I. (1979) Strategic Management (London: Macmillan).
6. Aune, A. (1998) Quality and quality management at a crossroads, Total Quality Management, 9(4/5), pp. 6-12.
7. Baidoun, S. (2001) An empirical investigation of total quality management in Palestine: a proposed generic framework of implementation. PhD Thesis, University of Bradford School of Management, UK.
8. Black, S. A. & Porter, L. J. (1996) Identification of critical factors of TQM, Decision Science, 27, pp. 1-21.
9. Boaden, R. J. (1997) What is total quality management. . .and does it matter?, Total Quality Management, 8(4), pp. 153-171.
10. Bounds, G. et al. (1994) Beyond Total Quality Management: Toward the Emerging Paradigm (New York: McGraw-Hill).
11. Chan, A. M. Y. et al. (2000) A successful TQM project in China, International Journal of Commerce and Management, 10(2), pp. 75-90.
12. Conti, T. (1999) Vision 2000: positioning the new ISO 9000 standards with respect to total quality management models, Total Quality Management, 10(4-5), pp. 454-464.
13. Dahlgaard, S. M. P. (1999) The evolution patterns of quality management: some reflections on the quality movement, Total Quality Management, 10(4/5), pp. 473-480.
14. Dahlgaard, J. J. & Dahlgaard, S. M. P (1999) Integrating business excellence and innovation management: developing a culture for innovation, creativity and learning, Total Quality Management, 10(4/5) pp. 465-472.
15. Dahlgaard, J. J. et al. (1998) Profile for success, European Quality, 5(1), pp. 30-33
16. Dale, B. G. (1996) Benchmarking on total quality management adoption: a positioning model, Benchmarking for Quality Management and Technology, 3(1), pp. 28-37.
17. Dale, B. et al. (1998) The use of quality management techniques and tools: an examination of some key issues, International Journal of Technology Management, 16(4-6), pp. 305-326.
18. Dale, B. et al. (2000) Quality is dead in Europe - long life excellence: true or false?, Measuring Business Excellence, 4(3), pp. 4-10.
19. Dale, B. (1994) Managing Quality (UK: Prentice-Hall International (UK)).
20. Day, G. (1994) The capabilities of market-driven organizations, Journal of Marketing, 58(4), pp. 37-52.
21. Dean, J. & Bowen, D. (1994) Management theory and total quality: improving research and practice through theory development, Academy of Management Review, 19(3), pp. 392-419.
22. Deming, E. (1982) Quality, Productivity and Competitive Position (Cambridge, MA: MIT Center for Advanced Engineering Studies).
23. Deming, E. (1993) The New Economics: for Industry, Government, and Education (Cambridge: MIT Press).
24. Deming, E. (1996) Out of Crisis (Cambridge, MA: MIT Center for Advanced Engineering Studies).
25. Dervitsiotis, K. N. (1999) How to attain and sustain excellence with performance-based process management, Total Quality Management, 10(3), pp. 309-317.
26. Dervitsiosis, K. N. (2000) Benchmarking and business paradigm shifts, Total Quality Management, 11(4-6), pp. 641-646.
27. Feigenbaum, A. V. (1956, 1983) Total Quality Control (New York: McGraw Hill).
28. Flynn, B. B. et al. (1995) The impact of quality management practices on performance and competitive advantage, Decision Sciences, 26(5), pp. 659-692.
29. Gale, B. T. (1994) Managing Customer Value (New York: Free Press).
30. Garvin, D. A. (1988) Managing Quality: The Strategic and Competitive Edge (New York: Free Press).
31. Giroux, H. & Landry, S. (1998) Schools of thought in and against total quality, Journal of Managerial Issues, 10(2), pp. 183-203.
32. Grant, R. M. et al. (1994) TQM challenge to management theory and practice, Sloan Management Review, 35(2), pp. 25-35.
33. Gummesson, E. (1998) Implementation requires a paradigm, Academy of Marketing Science Journal, 26(3), pp. 242-249.
34. Gurnani, H. (1999) Pitfalls in total quality management implementation: the case of a Hong Kong company, Total Quality Management, 10(2), pp. 209-228.
35. Hackman, J. R. & Wageman, R. (1995) Total quality management: empirical, conceptual and practical issues, Administrative Science Quarterly, 40(2), pp. 309-342.
36. Hall, R. (1992) The strategic analysis of intangible resources, Strategic Management Journal, 13(2), pp. 135-144.
37. Hamel, G. & Prahalad, C. K. (1994) Competing for the Future: Breakthrough Strategies for Seizing Control of your Industry and Creating the Markets of Tomorrow (Boston, MA: Harvard Business School Press).
38. Harari, O. (1993) Ten reasons why TQM doesn't work, Management Review, 82(1), pp. 33-38.
39. Haris, C. R. (1995) The evolution of quality management: an overview of the TQM literature, Canadian Journal of Administrative Science, 12(2), pp. 95-104.
40. Hendricks, K. B. & Singhal, V. R. (1997) Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards, Management Science, 43(9), pp. 1258-1274.
41. Hill, S. & Wilkinson, A. (1995) In search of TQM, Employee Relations, 17(3), pp. 8-25.
42. Idris, M. A. (2000) TQM and market orientation. PhD Thesis, University of Bradford School of Management, UK.
43. Ishikawa, K. & Lu, D. J. (1985) What is Total Quality Control? (Englewood Cliffs, NJ: Prentice-Hall).
44. Ismail, M. Y. & Hashmi, M. S. J. (1999) The state of quality management in the Irish manufacturing industry, Total Quality Management, 10(6), pp. 853-862.
45. Kanji, G. K. & Asher, M. (1993) Total Quality Management Process: A Systematic Approach (London: Journal Oxford).
46. Kanji, G. K. & Tambi, A. M. A. (1999) Total quality management in UK higher education institutions, Total Quality Management, 10(1), pp. 129-153.
47. Kaplan, R. S. & Norton, D. P. (1996) The Balanced Scorecard: Translating Strategy into Action (Boston, MA: Harvard Business School Press).
48. Krumwiede, D. & Lavelle, J. (2000) The effect of top-manager personality on a total quality management environment, Engineering Management Journal, 12(2), pp. 9-14.
49. Kunst, P. & Lemmink, J. (2000) Quality management and business performance in hospitals: a search for success parameters, Total Quality Management, 11(8), pp. 1123-1133.
50. Larson, A. L. et al. (2000) Sustainable business: opportunity and value creation, Interfaces, 30(3), pp. 1-12.
51. Lawler, III, E. (2000), Rewarding Excellence (San Francisco: Jossey-Bass).
52. Luthans, K. & Sommer, S. (2000) Helping RECs to compete: the comprehensive application of high performance work practices, Management Quarterly, 41(2), pp. 7-19.
53. MacDonald, M. (1993) Strategic marketing planning: a state of the art review, Marketing Intelligence & Planning, 10(4), pp. 4-22.
54. March, J. G. (1991) Exploration and exploitation in organisational learning, Organisation Science, 2(1), pp. 71-87.
55. McDonald, I. et al. (2001a) In Search of Sustainable Excellence: A Contemporary Perspective of Total Quality Management. Research Paper Series. ECTQM, University of Bradford School of Management, UK.
56. McDonald, I. et al. (2001b) Sustaining and Transferring Excellence: A framework of best practice of TQM transformation based on winners of Baldridge and European Quality Awards. Research Paper Series. ECTQM, University of Bradford School of Management, UK.
57. Merrifield, D. & Mitchell, G. (2000) Changing nature of competitive advantage, Research Technology Management, 43(1), pp. 41-45.
58. Miles, M. P. et al. (1995) The quality orientation: an emerging business philosophy? Review of Business, 17(1), pp. 7-18.
59. Miyake, D. et al. (1995) Improving manufacturing system performance by complementary application of JIT, TQC, and TPM paradigms, Total Quality Management, 6, pp. 345-363.
60. Mohr-Jackson, I. (1998) Conceptualizing total quality orientation, European Journal of Marketing, 32(1/2), pp. 13-22.
61. Myers, K. & Ashkena, R. (1993) Results-driven quality . . . now, Management Review, 82(3), pp. 40-44.
62. Nadkarni, R. A. (1995) A not-so-secret recipe for successful TQM, Quality Progress, 28, pp. 91-96.
63. Narver, J. C. & Slater, S. F. (1990) The effect of a market orientation on business profitability, Journal of Marketing, 54(4), pp. 20-35.
64. Oakland, J. S. & Porter, L. (1994) Cases in Total Quality Management (Oxford: Butterworth-Heinemann).
65. Oakland, J. S. et al. (1994) TQM and bottom-line results, Quality World, 20, pp. 600-604.
66. O'Connor, P. (1995) Achieving world class quality and reliability: science or art? Quality World, 21, pp. 712-715.
67. Pfeffer, J. (1994) Competitive Advantage Through People (Cambridge, MA: Harvard Business School Press).
68. Porter, M. (1999) Creating advantage, Executive Excellence, November, pp. 13-14.
69. Rapert, M. I. & Babakus, E. (1996) Linking quality and performance, Marketing Health Services, 16(3), pp. 39-43.
70. Reed, R. L. et al. (1996) Beyond process: TQM content, and firm performance, Academy of Management Review, 21(1), pp. 173-203.
71. Reinhardt, F. (2000) Sustainability and the firm, Interfaces, 30(3), pp. 26-41.
72. Saraph, J. V. et al. (1989) An instrument for measuring the critical factors of quality management, Decision Science, 20(4), pp. 810-829.
73. Savolainen, T. (1997) Development of Quality-oriented Management Ideology: a Longitudinal Case Study on the Permeation of Quality Ideology in Two Family-owned Manufacturing Companies. Jyvaskyld Studies in Computer Science, Economics and Statistics, No. 37, Dissertation, University of Jyvaskyld.
74. Savolainen, T. (2000) Leadership strategies for gaining business excellence through total quality management: a Finnish case study, Total Quality Management, 11(2), pp. 211-226.
75. Senge, P. (1995) The message of quality management, Executive Excellence, 12(7), pp. 5-7.
76. Shiba, S. et al. (1993) A New American TQM (Portland, OR: Productivity Press).
77. Sitkin, S. B. et al. (1994) Distinguishing control from learning in total quality management: a contingency perspective, Academy of Management Review, 19(3), pp. 537-564.
78. Slater, S. F & Narver, J. C. (1993) Product-market strategy and performance: an analysis of Miles and Snow strategy types, European Journal of Marketing, 27(10), pp. 33-52.
79. Spencer, B. A. (1994) Models of organization and total quality management: a comparison and critical evaluation, Academy of Management Review, 19(3), pp. 446-471.
80. Sullivan, L. P. (1986) The seven stages of company-wide quality control, Quality Progress, pp. 77-83.
81. Svensson, M. & Klefsjo, B. (2000) Experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments, Total Quality Management, 11(4-6), pp. 800-807.
82. Thiagarajan, T. et al. (2001) A proposed model of TQM implementation based on an empirical study of Malaysian industry, International Journal of Quality and Reliability Management, 18(3), pp. 289-306.
83. Thompson, K. R. (1998) Confronting the paradoxes in total quality management, Organizational Dynamics, 26(3), pp. 62-74.
84. Treacy, M. & Wiersema, F. (1993) Customer intimacy and other value disciplines, Harvard Business Review, 71(1), pp. 84-93.
85. Wayland, R. E. & Cole, P. M. (1997) Customer Connections: Strategies for Growth (Boston, MA: Harvard Business School Press).
86. Webster, F. E. Jr., (1988) Rediscovering the marketing concept, Business Horizons, 31(3), pp. 29-39.
87. Webster, F. E. Jr., (1994) Market Driven Management (New York: Wiley).
88. Witcher, B. (1994) Clarifying Total Quality Management. Working Paper, Durham University Business School.
89. Woodruff, R. E. (1997) Customer value: the next source for competitive advantage, Academy of Marketing Science Journal, 25(2), pp. 139-154.
90. Yusof, S. M. & Aspinwall, E. (1999) Critical success factors for total quality management implementation in small and medium enterprises, Total Quality Management, 10(4/5), pp. 803-809.
91. Zairi, M. (1996) Benchmarking for Best Practice (Oxford: Butterworth-Heinemann).
92. Zairi, M. (2001) From Cradle to Maturity, Annual Presentation (Institute of Management, University of Huddersfield, UK).
93. Zairi, M. & Leonard, P. (1994) Practical Benchmarking - Practical Guide to Benchmarking (London: Chapman & Hall).
94. Zbaracki, M. (1998) The rhetoric and reality of total quality management, Administrative Science Quarterly, 43(3), pp. 602-636.