An empirical study on the integrated framework of e-CRM in online shopping: Evaluating the relationships among perceived value, satisfaction, and trust based on customers' perspectives

Journal of Electronic Commerce in Organizations

Volumn 6, Issue 3, 2008, Pages 1-19

  Kim, Changsu ^a   Zhao, Weihong ^b   Yang, Kyung Hoon ^c  

^a Yeungnam University   (South Korea)

^b JIANGXI NORMAL UNIVERSITY   (China)

^c UNIVERSITY OF WISCONSIN LA CROSSE   (United States)

Author keywords

Commitment; e CRM; Internet shopping; Perceived value; Price fairness; Product quality; Satisfaction; Service quality; Trust

Indexed keywords

ELECTRONIC COMMERCE; NETWORK FUNCTION VIRTUALIZATION; QUALITY CONTROL; QUALITY OF SERVICE; SALES;

COMMITMENT; INTERNET SHOPPING; PERCEIVED VALUE; PRICE FAIRNESS; SATISFACTION; SERVICE QUALITY; TRUST;

CUSTOMER SATISFACTION;

EID: 56649095873     PISSN: 15392937     EISSN: 15392929     Source Type: Journal    
DOI: 10.4018/jeco.2008070101     Document Type: Article

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