The Service Provider Switching Model (SPSM): A Model of Consumer Switching Behavior in the Services Industry

Journal of Service Research

Volumn 2, Issue 2, 1999, Pages 200-218

  Bansal, Harvir S ^a   Taylor, Shirley F ^b  

^a UNIVERSITY OF NEW BRUNSWICK   (Canada)

^b QUEEN S UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0000341528     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/109467059922007     Document Type: Article

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