Using fuzzy numbers to evaluate perceived service quality

Fuzzy Sets and Systems

Volumn 116, Issue 2, 2000, Pages 289-300

  Chien, Cheng Ju ^a,b   Tsai, Hui Hua ^a,b  

^a NATIONAL SUN YAT SEN UNIVERSITY   (Taiwan)

^b YUNG TA INSTITUTE OF TECHNOLOGY AND COMMERCE   (Taiwan)

Author keywords

Fuzzy number; Hamming distance; Possibility theory; Retail store; Service quality

Indexed keywords

EID: 0347317472     PISSN: 01650114     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0165-0114(98)00239-5     Document Type: Article

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