Back-propagation neural network based importance-performance analysis for determining critical service attributes

Expert Systems with Applications

Volumn 34, Issue 2, 2008, Pages 1115-1125

  Deng, Wei Jaw ^a   Chen, Wen Chin ^a   Pei, Wen ^a  

^a CHUNG HUA UNIVERSITY   (Taiwan)

Author keywords

Back propagation neural network; Critical service attribute; IPA; Three factor theory

Indexed keywords

CUSTOMER SATISFACTION; LEARNING SYSTEMS; NEURAL NETWORKS; QUALITY ASSURANCE;

CRITICAL SERVICE ATTRIBUTE; IMPORTANCE PERFORMANCE ANALYSIS (IPA); PERFORMANCE ANALYSIS; SERVICE QUALITY;

BACKPROPAGATION;

EID: 36148937928     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2006.12.016     Document Type: Article

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