Modelling and evaluating service quality measurement using neural networks

International Journal of Operations and Production Management

Volumn 22, Issue 9-10, 2002, Pages 1162-1185

  Behara, Ravi S ^a   Fisher, Warren W ^b   Lemmink, Jos G A M ^c  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

^b STEPHEN F AUSTIN STATE UNIVERSITY   (United States)

^c MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

Customer satisfaction; Modelling; Neural networks; Service quality

Indexed keywords

EID: 0036035811     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570210446360     Document Type: Article

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