Implementing total quality management with a focus on enhancing customer satisfaction

International Journal of Quality and Reliability Management

Volumn 25, Issue 9, 2008, Pages 913-927

  Mehra, Satish ^a   Ranganathan, Sampath ^a  

^a UNIVERSITY OF MEMPHIS   (United States)

Author keywords

Customer satisfaction; Total quality management

Indexed keywords

EID: 54249168609     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710810908070     Document Type: Article

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