Quality management practices and their relationship with customer satisfaction and productivity improvement

Management Research News

Volumn 29, Issue 7, 2006, Pages 414-424

  Terziovski, Milé ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Culture; Customer satisfaction; Leadership; Quality; Total quality management

Indexed keywords

EID: 84993063449     PISSN: 01409174     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409170610690871     Document Type: Article

References (28)

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