-
1
-
-
0030548814
-
Development and validation of TQM implementation constructs
-
AHIRE, S.L., GOLHAR, D.Y. & WALLER, M.A. (1996) Development and validation of TQM implementation constructs, Decision Sciences, 27, pp. 23-56.
-
(1996)
Decision Sciences
, vol.27
, pp. 23-56
-
-
Ahire, S.L.1
Golhar, D.Y.2
Waller, M.A.3
-
3
-
-
21344490362
-
A theory of quality management underlying the Deming management method
-
ANDERSON, J.C., RUNGTUSANATHAM, M. & SCHROEDER, R.G. (1994) A theory of quality management underlying the Deming management method, Academy of Management Review, 19, pp. 472-509.
-
(1994)
Academy of Management Review
, vol.19
, pp. 472-509
-
-
Anderson, J.C.1
Rungtusanatham, M.2
Schroeder, R.G.3
-
4
-
-
0002519970
-
A study of measuring the critical factors of quality management
-
BADRI, M.A., DAVIS, D. & DAVIS, D. (1995) A study of measuring the critical factors of quality management, International Journal of Quality & Reliability Management, 12, pp. 36-53.
-
(1995)
International Journal of Quality & Reliability Management
, vol.12
, pp. 36-53
-
-
Badri, M.A.1
Davis, D.2
Davis, D.3
-
5
-
-
21844518073
-
An empirical model for total quality management
-
BLACK, S. & PORTER, L.J. (1995) An empirical model for total quality management, Total Quality Management, 6, pp. 149-164.
-
(1995)
Total Quality Management
, vol.6
, pp. 149-164
-
-
Black, S.1
Porter, L.J.2
-
6
-
-
0040834517
-
Identification of the critical factors of TQM
-
BLACK, S.A. & PORTER, L.J. (1996) Identification of the critical factors of TQM, Decision Sciences, 27, pp. 1-21.
-
(1996)
Decision Sciences
, vol.27
, pp. 1-21
-
-
Black, S.A.1
Porter, L.J.2
-
7
-
-
0001404760
-
Does item homogeneity indicate internal consistency or item redundancy in psychometric scales?
-
BOYLE, G.J. (1991) Does item homogeneity indicate internal consistency or item redundancy in psychometric scales?, Personality and Individual Differences, 12, pp. 291-294.
-
(1991)
Personality and Individual Differences
, vol.12
, pp. 291-294
-
-
Boyle, G.J.1
-
10
-
-
0001878819
-
A paradigm for developing better measures of marketing constructs
-
CHURCHILL, G.A. (1979) A paradigm for developing better measures of marketing constructs, Journal of Marketing Research, 16, pp. 64-73.
-
(1979)
Journal of Marketing Research
, vol.16
, pp. 64-73
-
-
Churchill, G.A.1
-
11
-
-
0001641201
-
Research design effects on the reliability of rating scales: A meta-analysis
-
CHURCHILL, G.A. & PETER, P. (1984) Research design effects on the reliability of rating scales: a meta-analysis, Journal of Marketing Research, 21, pp. 98-104.
-
(1984)
Journal of Marketing Research
, vol.21
, pp. 98-104
-
-
Churchill, G.A.1
Peter, P.2
-
13
-
-
33845945922
-
Coefficient alpha and the internal structure of test
-
CRONBACH, L.J. (1951) Coefficient alpha and the internal structure of test, Psychometricka, 16, pp. 297-334.
-
(1951)
Psychometricka
, vol.16
, pp. 297-334
-
-
Cronbach, L.J.1
-
15
-
-
0004250668
-
-
Oxford, Blackwell Publishers
-
DALE, B.G. (1999) Managing Quality (Oxford, Blackwell Publishers).
-
(1999)
Managing Quality
-
-
Dale, B.G.1
-
18
-
-
0003964033
-
-
Cambridge, MA, MIT Center for Advanced Engineering
-
DEMING, W.E. (1986) Out of the Crisis (Cambridge, MA, MIT Center for Advanced Engineering).
-
(1986)
Out of the Crisis
-
-
Deming, W.E.1
-
19
-
-
1542420252
-
The challenge of managing organizational change: Exploring the relationship of reengineering, developing learning organizations and total quality management
-
DERVITSIOTIS, K.N. (1998) The challenge of managing organizational change: exploring the relationship of reengineering, developing learning organizations and total quality management, Total Quality Management, 9, pp. 109-122.
-
(1998)
Total Quality Management
, vol.9
, pp. 109-122
-
-
Dervitsiotis, K.N.1
-
20
-
-
0004481828
-
The effects of total quality management on corporate performance: An empirical investigation
-
EASTON, G.S. & JARRELL, S.L. (1998) The effects of total quality management on corporate performance: an empirical investigation, Journal of Business, 71, pp. 253-307.
-
(1998)
Journal of Business
, vol.71
, pp. 253-307
-
-
Easton, G.S.1
Jarrell, S.L.2
-
21
-
-
0004003238
-
-
Brussels, European Foundation for Quality Management
-
EFQM (2000) EFQM Excellence Model (Brussels, European Foundation for Quality Management).
-
(2000)
EFQM Excellence Model
-
-
-
23
-
-
0028401194
-
A framework for quality management research and associated measurement instrument
-
FLYNN, B.B., SCHROEDER, R.G. & SAKAKIBARA, S. (1994) A framework for quality management research and associated measurement instrument, Journal of Operations Management, 11, pp. 339-366.
-
(1994)
Journal of Operations Management
, vol.11
, pp. 339-366
-
-
Flynn, B.B.1
Schroeder, R.G.2
Sakakibara, S.3
-
26
-
-
0345851249
-
Total quality management: Empirical, conceptual, and practical issues
-
HACKMAN, J.R. & WAGEMAN, R. (1995) Total quality management: empirical, conceptual, and practical issues, Administrative Science Quarterly, 40, pp. 309-341.
-
(1995)
Administrative Science Quarterly
, vol.40
, pp. 309-341
-
-
Hackman, J.R.1
Wageman, R.2
-
27
-
-
0003506109
-
-
Englewood Cliffs, NJ, Prentice Hall
-
HAIR, J.F., ANDERSON, R.E., TATHAM, R.L. & BLACK, W.C. (1995) Multivariate Data Analysis with Reading (Englewood Cliffs, NJ, Prentice Hall).
-
(1995)
Multivariate Data Analysis with Reading
-
-
Hair, J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
28
-
-
0011723435
-
Total quality management as a cultural intervention: An integrative review
-
HARBER, D., BURGESS, K. & BARCLAY, D. (1993) Total quality management as a cultural intervention: an integrative review, International Journal of Quality & Reliability Management, 10, pp. 17-27.
-
(1993)
International Journal of Quality & Reliability Management
, vol.10
, pp. 17-27
-
-
Harber, D.1
Burgess, K.2
Barclay, D.3
-
29
-
-
1542736219
-
A study of ISO 9000 process, motivation and performance
-
HUARNG, F., HORNG, C. and CHEN, C. (1999) A study of ISO 9000 process, motivation and performance, Total Quality Management, 10, pp. 1009-1025.
-
(1999)
Total Quality Management
, vol.10
, pp. 1009-1025
-
-
Huarng, F.1
Horng, C.2
Chen, C.3
-
36
-
-
0022769289
-
Quality trilogy
-
August
-
JURAN, J.M. (1986) Quality trilogy, Quality Progress, August, pp. 14-24.
-
(1986)
Quality Progress
, pp. 14-24
-
-
Juran, J.M.1
-
38
-
-
0037830559
-
Education, training, research and consultancy the way forwards for total quality management
-
KANJI, G.K. (1991) Education, training, research and consultancy the way forwards for total quality management, Total Quality Management, 2, pp. 207-212.
-
(1991)
Total Quality Management
, vol.2
, pp. 207-212
-
-
Kanji, G.K.1
-
39
-
-
0442295227
-
An innovative approach to make ISO 9000 standards more effective
-
KANJI, G.K. (1998) An innovative approach to make ISO 9000 standards more effective, Total Quality Management, 9, pp. 67-78.
-
(1998)
Total Quality Management
, vol.9
, pp. 67-78
-
-
Kanji, G.K.1
-
40
-
-
23044524972
-
Forces of excellence in Kanji's business excellence model
-
KANJI, G.K. (2001) Forces of excellence in Kanji's Business Excellence Model, Total Quality Management, 12, pp. 259-272.
-
(2001)
Total Quality Management
, vol.12
, pp. 259-272
-
-
Kanji, G.K.1
-
42
-
-
0040839584
-
Knowing which pitfalls to avoid can increase your chances of success. Eight TQM pitfalls
-
July-August
-
KATZ, A. (1993) Knowing which pitfalls to avoid can increase your chances of success. Eight TQM pitfalls, Journal of Quality and Participation, July-August, pp. 24-27.
-
(1993)
Journal of Quality and Participation
, pp. 24-27
-
-
Katz, A.1
-
43
-
-
0000538909
-
The development of ISO 9000 certification and the future of quality management: A survey of certification firms in Hong Kong
-
LEE, T.Y. (1998) The development of ISO 9000 certification and the future of quality management: a survey of certification firms in Hong Kong, International Journal of Quality & Reliability Management, 15, pp. 162-177.
-
(1998)
International Journal of Quality & Reliability Management
, vol.15
, pp. 162-177
-
-
Lee, T.Y.1
-
45
-
-
0003131040
-
Empirical analysis of quality improvement in manufacturing
-
MAANI, K.E., PUTTERILL, M.S. and SLUTI, D.G. (1994) Empirical analysis of quality improvement in manufacturing, Asia Pacific Journal of Quality Management, 3,pp. 5-23.
-
(1994)
Asia Pacific Journal of Quality Management
, vol.3
, pp. 5-23
-
-
Maani, K.E.1
Putterill, M.S.2
Sluti, D.G.3
-
46
-
-
0009737848
-
An empirical assessment of quality: Research considerations
-
MADU, C.N. (1998) An empirical assessment of quality: research considerations, International Journal of Quality Science, 3, pp. 348-355.
-
(1998)
International Journal of Quality Science
, vol.3
, pp. 348-355
-
-
Madu, C.N.1
-
48
-
-
0001924110
-
The knowledge-creating company
-
NONAKA, I. (1991) The knowledge-creating company, Harvard Business Review, 69, pp. 96-104.
-
(1991)
Harvard Business Review
, vol.69
, pp. 96-104
-
-
Nonaka, I.1
-
49
-
-
0032370397
-
The concept of 'Ba': Building a foundation for knowledge creation
-
NONAKA, I. & KONNO, N. (1998) The concept of 'Ba': building a foundation for knowledge creation, California Management Review, 40, pp. 40-54.
-
(1998)
California Management Review
, vol.40
, pp. 40-54
-
-
Nonaka, I.1
Konno, N.2
-
53
-
-
84977315051
-
Making total quality work: Aligning organizational process, performance, measures, and stakeholders
-
OLIAN, J.D. & RYNES, S.L. (1991) Making total quality work: aligning organizational process, performance, measures, and stakeholders Human Resource Management, 30, pp. 303-333.
-
(1991)
Human Resource Management
, vol.30
, pp. 303-333
-
-
Olian, J.D.1
Rynes, S.L.2
-
54
-
-
0002408510
-
Conceptual model of service quality and its implications for future research
-
PARASURAMAN, A., ZEITHAML, V.A. & BERRY, L.L. (1988) conceptual model of service quality and its implications for future research, Journal of Marketing, 49, pp. 41-50.
-
(1988)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
55
-
-
0001312089
-
SERVQUAL: A multiple item scale for measuring consumer preceptions of service quality
-
PARASURAMAN, A., ZEITHAML, V.A. & BERRY, L.L. (1988) SERVQUAL: a multiple item scale for measuring consumer preceptions of service quality, Journal of Retailing, 64, pp. 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
56
-
-
1542662640
-
A meta-analysis of Cronbach's coefficient alpha
-
PETERSON, R.A. (1994) A meta-analysis of Cronbach's coefficient alpha, Journal of Consumer Research, 21, pp. 381-391.
-
(1994)
Journal of Consumer Research
, vol.21
, pp. 381-391
-
-
Peterson, R.A.1
-
57
-
-
84989040364
-
Total quality management as competitive advantage: A review and empirical study
-
POWELL, T.C. (1995) Total quality management as competitive advantage: a review and empirical study, Strategic Management Journal, 16, pp. 15-37.
-
(1995)
Strategic Management Journal
, vol.16
, pp. 15-37
-
-
Powell, T.C.1
-
58
-
-
84887294691
-
A journey toward total quality management through ISO 9000 certification - A study on small and medium-sized enteprises in Singapore
-
QUAZI, H.A. & PADJBJO, S.R. (1998) A journey toward total quality management through ISO 9000 certification - a study on small and medium-sized enteprises in Singapore, International Journal of Quality & Reliability Management, 15, pp. 489-508.
-
(1998)
International Journal of Quality & Reliability Management
, vol.15
, pp. 489-508
-
-
Quazi, H.A.1
Padjbjo, S.R.2
-
59
-
-
1542524907
-
Critical factors in quality management and guidelines for self-assessment: The case of Singapore
-
QUAZI, H.A., JEMANGIN, J., KIT, L.W. & KIAN, C.L. (1998) Critical factors in quality management and guidelines for self-assessment: the case of Singapore, Total Quality Management, 9, pp. 35-55.
-
(1998)
Total Quality Management
, vol.9
, pp. 35-55
-
-
Quazi, H.A.1
Jemangin, J.2
Kit, L.W.3
Kian, C.L.4
-
60
-
-
1542526094
-
A framework for international quality management research: Development and validation of a measurement instrument
-
RAO, S.S., SOLIS, L.E. & RAGHUNATHAN, T.S. (1999) A framework for international quality management research: development and validation of a measurement instrument, Total Quality Management, 10, pp. 1047-1075.
-
(1999)
Total Quality Management
, vol.10
, pp. 1047-1075
-
-
Rao, S.S.1
Solis, L.E.2
Raghunathan, T.S.3
-
61
-
-
0027658528
-
Developing a quality culture
-
SARAPH, J.V. & SEBASTIAN, R.J. (1993) Developing a quality culture, Quality Progress, September, pp. 73-78.
-
(1993)
Quality Progress
, vol.SEPTEMBER
, pp. 73-78
-
-
Saraph, J.V.1
Sebastian, R.J.2
-
62
-
-
84962968942
-
An instrument for measuring the critical factors of quality management
-
SAKAPH, J.V., BENSON, P.G. & SCHROEDER, R.G. (1989) An instrument for measuring the critical factors of quality management, Decision Sciences, 20, pp. 810-829.
-
(1989)
Decision Sciences
, vol.20
, pp. 810-829
-
-
Sakaph, J.V.1
Benson, P.G.2
Schroeder, R.G.3
-
63
-
-
0037493053
-
Managing quality data
-
SAVAGE, B.M. (1996) Managing quality data, Total Quality Management, 1, pp. 667-674.
-
(1996)
Total Quality Management
, vol.1
, pp. 667-674
-
-
Savage, B.M.1
-
64
-
-
0002643381
-
Critical implementation issues in total quality management
-
SHIN, D., KALINOWSKI, J.G. & EL-ENEIN, G.A. (1998) Critical implementation issues in total quality management, Sam Advanced Management Journal, 68, pp. 10-14.
-
(1998)
Sam Advanced Management Journal
, vol.68
, pp. 10-14
-
-
Shin, D.1
Kalinowski, J.G.2
El-Enein, G.A.3
-
67
-
-
3042910459
-
Distinguishing control from learning in total quality management: A contingency perspective
-
SITKIN, S.B., SUTCLIFFE, K.M. & SCHROEDER, R.G. (1994) Distinguishing control from learning in total quality management: a contingency perspective, Academy of Management Review, 19, pp. 537-564.
-
(1994)
Academy of Management Review
, vol.19
, pp. 537-564
-
-
Sitkin, S.B.1
Sutcliffe, K.M.2
Schroeder, R.G.3
-
68
-
-
0001412928
-
Quality management practices in Australian industry
-
SOHAL, A.S., RAMSAY, L. & SAMSON, D. (1991) Quality management practices in Australian industry, Total Quality Management, 3, pp. 283-299.
-
(1991)
Total Quality Management
, vol.3
, pp. 283-299
-
-
Sohal, A.S.1
Ramsay, L.2
Samson, D.3
-
69
-
-
1142284256
-
Diffusion and contribution of total quality management: An empirical investigation
-
SUN, H. (1999) Diffusion and contribution of total quality management: an empirical investigation, Total Quality Management, 10, pp. 901-914.
-
(1999)
Total Quality Management
, vol.10
, pp. 901-914
-
-
Sun, H.1
-
71
-
-
22644449775
-
Critical success factors for total quality management implementation in small and medium enterprises
-
YUSOF, S.M. & ASPINWALL, E. (1999) Critical success factors for total quality management implementation in small and medium enterprises, Total Quality Management, 10, pp. S803-S809.
-
(1999)
Total Quality Management
, vol.10
-
-
Yusof, S.M.1
Aspinwall, E.2
-
72
-
-
0442309292
-
Developing a model of quality management methods and evaluating their effects on business performance
-
ZHANG, Z. (2000) Developing a model of quality management methods and evaluating their effects on business performance, Total Quality Management, 11, pp. 129-137.
-
(2000)
Total Quality Management
, vol.11
, pp. 129-137
-
-
Zhang, Z.1
|