TQM as a focus for improving overall service performance and customer satisfaction: An empirical study on a public service sector in Malaysia

Total Quality Management and Business Excellence

Volumn 15, Issue 5-6, 2004, Pages 615-628

  Agus, Arawati ^a  

^a UNIVERSITI KEBANGSAAN MALAYSIA   (Malaysia)

Author keywords

Customer satisfaction; Service performance

Indexed keywords

EID: 3042582149     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360410001680107     Document Type: Conference Paper

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