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Volumn 3, Issue 1, 1997, Pages 40-54

Application of TQM at SCECO-EAST: A case study

Author keywords

[No Author keywords available]

Indexed keywords

COSTS; CUSTOMER SATISFACTION; ELECTRIC POWER GENERATION; ELECTRIC POWER SYSTEMS; ELECTRIC UTILITIES; INDUSTRIAL PLANTS; MAINTENANCE; PROCESS CONTROL; PRODUCTIVITY; COST ACCOUNTING; EVALUATION; MANAGEMENT; OPTIMIZATION; QUALITY CONTROL;

EID: 0030643721     PISSN: 13552511     EISSN: None     Source Type: Journal    
DOI: 10.1108/13552519710161535     Document Type: Article
Times cited : (7)

References (10)
  • 1
    • 0020266161 scopus 로고
    • The quality of aircraft maintenance"
    • December
    • Adams, P.J. (1982), "The quality of aircraft maintenance", Quality Assurance, Vol. 8 No. 4, December, pp. 87-95.
    • (1982) Quality Assurance , vol.8 , Issue.4 , pp. 87-95
    • Adams, P.J.1
  • 2
    • 0343047083 scopus 로고
    • Introducing TQM in a service industry"
    • September
    • Candlin, D.B. and Day, P.J. (1993), "Introducing TQM in a service industry", Quality Forum, Vol. 19 No. 3, September, pp. 132-42.
    • (1993) Quality Forum , vol.19 , Issue.3 , pp. 132-142
    • Candlin, D.B.1    Day, P.J.2
  • 3
    • 3543100143 scopus 로고
    • TQM...What is it?
    • The Associate General Contractors of America
    • Chase, J. (1993), "TQM...What is it?", in Implementing TQM in a Construction Company, The Associate General Contractors of America, pp. 15-32.
    • (1993) Implementing TQM in a Construction Company , pp. 15-32
    • Chase, J.1
  • 4
    • 3543053259 scopus 로고
    • TQM: Philosophy and principles
    • John Wiley & Sons, NewYork, NY
    • Flood, R.L. (1993), "TQM: philosophy and principles", in Beyond TQM, John Wiley & Sons, NewYork, NY, pp. 41-9.
    • (1993) Beyond TQM , pp. 41-49
    • Flood, R.L.1
  • 8
    • 0003334254 scopus 로고
    • Service quality: The gap in the Australian consulting engineering industry
    • Samson, D. and Parker, R. (1994), "Service quality: the gap in the Australian consulting engineering industry", International Journal of Quality & Reliability Management, Vol. 11 No. 7, pp. 60-7.
    • (1994) International Journal of Quality & Reliability Management , vol.11 , Issue.7 , pp. 60-67
    • Samson, D.1    Parker, R.2
  • 9
    • 3543057974 scopus 로고
    • Quality assurance in the service industries
    • September
    • Smith, D.W. (1991), "Quality assurance in the service industries", Quality Forum, Vol. 17 No. 3, September, pp. 97-100.
    • (1991) Quality Forum , vol.17 , Issue.3 , pp. 97-100
    • Smith, D.W.1
  • 10
    • 0004174049 scopus 로고
    • Sound View Executive Book Summaries, Bristol, VT
    • Walton, M. (1986), The Deming Management Method, Sound View Executive Book Summaries, Bristol, VT.
    • (1986) The Deming Management Method
    • Walton, M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.