How to implement a customer satisfaction program

Business Horizons

Volumn 44, Issue 1, 2001, Pages 37-46

  Naumann, Earl ^a   Jackson Jr , Donald W ^b   Rosenbaum, Mark S ^c  

^a Naumann and Associates   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

^c NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035218140     PISSN: 00076813     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0007-6813(01)80007-0     Document Type: Article

References (12)

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12. D. Spehar, "Use Customer Input for Improvement and Corrective Action Plans," Quality Progress, August 1999, p. 112.