The route to TQM at American Express

Managing Service Quality: An International Journal

Volumn 6, Issue 5, 1996, Pages 45-46

  Vendrig, Lilyan ^a  

^a American Express   (United Kingdom)

Author keywords

Customer satisfaction; Quality assurance; TQM

Indexed keywords

EID: 54249143424     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604529610127107     Document Type: Article

References (0)