A methodology to improve higher education quality using the quality function deployment and analytic hierarchy process

Total Quality Management and Business Excellence

Volumn 18, Issue 10, 2007, Pages 1097-1115

  Raharjo, Hendry ^a   Xie, Min ^a   Goh, Thong Ngee ^a   Brombacher, Aarnout C ^a,b  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Analytic hierarchy process; External customer; Future needs of customers; Internal customer; Quality function deployment; Quality of education; Sensitivity analysis

Indexed keywords

EID: 38749140625     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360701595078     Document Type: Article

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