The Case for Student as Customer

Quality Progress

Volumn 32, Issue 2, 1999, Pages 47-51

  Wallace, Jim B ^a  

^a SOUTHERN POLYTECHNIC STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0010773384     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (2)

1. Gail H. Towns, "Students Rip Delay in Dorm Repairs," Atlanta Constitution, Dec. 3, 1996, Sec. C, p. 1.
2. Kathryn Troy and Lawrence Schein, "Creating a Service Quality Culture," in The Service Quality Handbook: With Contributions From 57 International Experts, Eberhard E. Scheuing and William F. Christopher, editors (New York, NY: Amacom, 1993).