Quality assessment and the stakeholder model of higher education

Total Quality Management

Volumn 8, Issue 2 SUPPL. 1, 1997, Pages 246-252

  Reavill, L R P ^a  

^a CITY UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 26444588203     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544129710143     Document Type: Article

References (9)

1. ANDERSON, P. (1982) Marketing, strategic planning and the theory of the firm, Journal of Marketing, 42, p. 15-26.
2. BOUNDS, G., YORKS, L., ADAMS, M. & RANNEY, G. (1994) Beyond Total Quality Management (New York, McGraw-Hill).
3. CHECKLAND, P.B. (1981) Systems Thinking, Systems Practice (Chichester, John Wiley and Sons).
4. DAFT, R.L. (1992) Organization Theory and Design, 4th Edn (St Paul, MN, West Publishing Co.).
5. FRIEDLANDER, F. & PICKLE, H. (1968) Components of effectiveness in small organisations, Administrative Science Quarterly, 13, pp. 289-304.
6. HEFCE (1994a) The quality assessment method from April 1995, Circular 39/94, December.
7. HEFCE (1994b) Quality assessment between April 1995 and September 1996, Circular, October.
8. HEFCE (1997) Report on quality assessment 1995-1996, Circular, January.
9. REAVILL, L.R.P. (1997) Quality and models of higher education. In: Proceedings of the Second International Conference on ISO 9000 and TQM (Luton, Luton University).