메뉴 건너뛰기




Volumn 21, Issue 4, 2007, Pages 312-332

Emotional strain and organizational citizenship behaviours: A meta-analysis and review

Author keywords

Emotional strain; Job performance; Meta analysis; Organizational citizenship behaviour; Stress

Indexed keywords

BEHAVIOR; CITIZENSHIP; CORRELATION COEFFICIENT; EMOTIONAL STRESS; EMPIRICISM; EMPLOYEE; HUMAN; JOB SATISFACTION; METHODOLOGY; OCCUPATIONAL HEALTH; ORGANIZATION; QUALITATIVE ANALYSIS; QUANTITATIVE ANALYSIS; REVIEW; STUDENT;

EID: 36749100119     PISSN: 02678373     EISSN: 14645335     Source Type: Journal    
DOI: 10.1080/02678370701758124     Document Type: Review
Times cited : (67)

References (121)
  • 1
    • 0041683372 scopus 로고    scopus 로고
    • Ratings of organizational citizenship behavior:1 does the source make a difference?
    • Allen, T. D., Barnard, S., Rush, M. C., & Russell, J. E. A. (2000). Ratings of organizational citizenship behavior:1 does the source make a difference? Human Resource Management Review, 10, 97-114.
    • (2000) Human Resource Management Review , vol.10 , pp. 97-114
    • Allen, T.D.1    Barnard, S.2    Rush, M.C.3    Russell, J.E.A.4
  • 2
    • 0032041662 scopus 로고    scopus 로고
    • The effects of organizational citizenship behavior on performance judgments: A field study and a laboratory experiment
    • Allen, T. D., & Rush, M. C. (1998). The effects of organizational citizenship behavior on performance judgments: a field study and a laboratory experiment. Journal of Applied Psychology, 83, 247-260.
    • (1998) Journal of Applied Psychology , vol.83 , pp. 247-260
    • Allen, T.D.1    Rush, M.C.2
  • 5
    • 2542573278 scopus 로고    scopus 로고
    • Using the job demands-resources model to predict burnout and performance
    • *Bakker, A. B., Demerouti, E., & dsfdsf Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Human Resource Management, 43, 83-104.
    • (2004) Human Resource Management , vol.43 , pp. 83-104
    • *Bakker, A.B.1    Demerouti, E.2    dsfdsf Verbeke, W.3
  • 6
    • 0003133692 scopus 로고
    • Leadership: Good, better, best
    • Bass, B. M. (1985). Leadership: Good, better, best. Organizational Dynamics, 13, 26-40.
    • (1985) Organizational Dynamics , vol.13 , pp. 26-40
    • Bass, B.M.1
  • 8
    • 0034354590 scopus 로고    scopus 로고
    • Work stressors and coworker support as predictors of individual strain and job performance
    • Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 21, 391-405.
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 391-405
    • Beehr, T.A.1    Jex, S.M.2    Stacy, B.A.3    Murray, M.A.4
  • 9
    • 0002036960 scopus 로고
    • Coping with stressful life events: An empirical analysis
    • R. Crandall, & P. L. Perrewe Eds, Washington, DC: Taylor and Francis
    • Bhagat, R. S., Allie, S. M., & Ford, D. L., Jr. (1995). Coping with stressful life events: an empirical analysis. In R. Crandall, & P. L. Perrewe (Eds), Organizational stress: a handbook (pp. 93-122). Washington, DC: Taylor and Francis.
    • (1995) Organizational stress: A handbook , pp. 93-122
    • Bhagat, R.S.1    Allie, S.M.2    Ford Jr., D.L.3
  • 10
    • 0000701928 scopus 로고
    • Explaining the biasing effects of performance cues in terms of cognitive categorization
    • Binning, J. F., Zaba, A. J., & Whattam, J. C. (1986). Explaining the biasing effects of performance cues in terms of cognitive categorization. Academy of Management Journal, 29, 521-535.
    • (1986) Academy of Management Journal , vol.29 , pp. 521-535
    • Binning, J.F.1    Zaba, A.J.2    Whattam, J.C.3
  • 11
    • 24944447965 scopus 로고    scopus 로고
    • The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict
    • *Bolino, M. C., & Turnley, W. H. (2005). The personal costs of citizenship behavior: the relationship between individual initiative and role overload, job stress, and work-family conflict. Journal of Applied Psychology, 90, 740-748.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 740-748
    • *Bolino, M.C.1    Turnley, W.H.2
  • 12
    • 0036804948 scopus 로고    scopus 로고
    • Citizenship behavior and the creation of social capital in organizations
    • Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27, 505-522.
    • (2002) Academy of Management Review , vol.27 , pp. 505-522
    • Bolino, M.C.1    Turnley, W.H.2    Bloodgood, J.M.3
  • 13
    • 3042970758 scopus 로고    scopus 로고
    • Task performance and contextual performance: The meaning for personnel selection research
    • Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: the meaning for personnel selection research. Human Performance, 10, 99-109.
    • (1997) Human Performance , vol.10 , pp. 99-109
    • Borman, W.C.1    Motowidlo, S.J.2
  • 15
    • 0347031494 scopus 로고    scopus 로고
    • Relations between stress and work outcomes: The role of felt challenge, job control, and psychological strain
    • *Boswell, W. R., Olson-Buchanan, J. B., & LePine, M. A. (2004). Relations between stress and work outcomes: the role of felt challenge, job control, and psychological strain. Journal of Vocational Behavior, 64, 165-181.
    • (2004) Journal of Vocational Behavior , vol.64 , pp. 165-181
    • *Boswell, W.R.1    Olson-Buchanan, J.B.2    LePine, M.A.3
  • 18
    • 0141989803 scopus 로고    scopus 로고
    • Apples and oranges (and pears, oh my!): The search for moderators in meta-analysis
    • Cortina, J. M. (2003). Apples and oranges (and pears, oh my!): the search for moderators in meta-analysis. Organizational Research Methods, 6, 415-439.
    • (2003) Organizational Research Methods , vol.6 , pp. 415-439
    • Cortina, J.M.1
  • 19
    • 0004675576 scopus 로고    scopus 로고
    • Evolutionary psychology and emotions
    • M. Lewis, & J. M. Haviland-Jones Eds, 2nd edn, pp, New York: Guilford Press
    • Cosmides, L., & Tooby, J. (2000). Evolutionary psychology and emotions. In M. Lewis, & J. M. Haviland-Jones (Eds), Handbook of emotions (2nd edn) (pp. 91-115). New York: Guilford Press.
    • (2000) Handbook of emotions , pp. 91-115
    • Cosmides, L.1    Tooby, J.2
  • 20
    • 0040246754 scopus 로고
    • Percept-percept inflation in microorganizational research: An investigation of prevalence and effect
    • Crampton, S., & Wagner, J. (1994). Percept-percept inflation in microorganizational research: an investigation of prevalence and effect. Journal of Applied Psychology, 79, 67-76.
    • (1994) Journal of Applied Psychology , vol.79 , pp. 67-76
    • Crampton, S.1    Wagner, J.2
  • 21
    • 0037302144 scopus 로고    scopus 로고
    • The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors
    • Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. Journal of Applied Psychology, 88, 160-169.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 160-169
    • Cropanzano, R.1    Rupp, D.E.2    Byrne, Z.S.3
  • 22
    • 0142084114 scopus 로고    scopus 로고
    • The reluctant workforce: Undergraduates' part-time employment
    • Curtis, S., & Williams, J. (2002). The reluctant workforce: undergraduates' part-time employment. Education and Training, 44, 5-10.
    • (2002) Education and Training , vol.44 , pp. 5-10
    • Curtis, S.1    Williams, J.2
  • 23
    • 29444441600 scopus 로고    scopus 로고
    • A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior
    • Dalal, R. S. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90, 1241-1255.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 1241-1255
    • Dalal, R.S.1
  • 25
    • 23244431808 scopus 로고    scopus 로고
    • Exploring the relationship between a multidimensional and multifaceted burnout concept and self-rated performance
    • *Demerouti, E., Verbeke, W. J. M. I., & Bakker, A. B. (2005). Exploring the relationship between a multidimensional and multifaceted burnout concept and self-rated performance. Journal of Management, 31, 186-209.
    • (2005) Journal of Management , vol.31 , pp. 186-209
    • *Demerouti, E.1    Verbeke, W.J.M.I.2    Bakker, A.B.3
  • 26
    • 0001548448 scopus 로고    scopus 로고
    • Common methods bias: Does common methods variance really bias results?
    • Doty, D. H., & Glick, W. H. (1998). Common methods bias: does common methods variance really bias results? Organizational Research Methods, 1, 374-406.
    • (1998) Organizational Research Methods , vol.1 , pp. 374-406
    • Doty, D.H.1    Glick, W.H.2
  • 27
    • 84889434664 scopus 로고    scopus 로고
    • The "trim and fill" method
    • H. Rothstein, A. J. Sutton, & M. Borenstein (Eds, ) Chichester: Wiley
    • Duval, S. J. (2005). The "trim and fill" method. In H. Rothstein, A. J. Sutton, & M. Borenstein (Eds.), Publication bias in meta-analysis: prevention, assessment and adjustments. (pp. 127-144) Chichester: Wiley.
    • (2005) Publication bias in meta-analysis: Prevention, assessment and adjustments , pp. 127-144
    • Duval, S.J.1
  • 28
    • 0033934949 scopus 로고    scopus 로고
    • Trim and fill: A simple funnel plot-based method of testing and adjusting for publication bias in meta-analysis
    • Duval, S. J., & Tweedie, R. L. (2000a). Trim and fill: a simple funnel plot-based method of testing and adjusting for publication bias in meta-analysis. Biometrics, 56, 276-284.
    • (2000) Biometrics , vol.56 , pp. 276-284
    • Duval, S.J.1    Tweedie, R.L.2
  • 29
    • 0442309557 scopus 로고    scopus 로고
    • A non-parametric "trim and fill" method of assessing publication bias in meta-analysis
    • Duval, S. J., & Tweedie, R. L. (2000b). A non-parametric "trim and fill" method of assessing publication bias in meta-analysis. Journal of American Statistical Association, 95, 89-98.
    • (2000) Journal of American Statistical Association , vol.95 , pp. 89-98
    • Duval, S.J.1    Tweedie, R.L.2
  • 31
    • 0036635482 scopus 로고    scopus 로고
    • Rethinking the effects of stressors: A longitudinal study on personal initiative
    • *Fay, D., & Sonnentag, S. (2002). Rethinking the effects of stressors: a longitudinal study on personal initiative. Journal of Occupational Health Psychology, 7, 221-234.
    • (2002) Journal of Occupational Health Psychology , vol.7 , pp. 221-234
    • *Fay, D.1    Sonnentag, S.2
  • 32
    • 33645287498 scopus 로고    scopus 로고
    • Commitment gegenüber verleiher und entleiher bei zeitarbeitern: Bedingungen und konsequenzen
    • *Felfe, J., Schmook, R., Six, B., & Wieland, R. (2005). Commitment gegenüber verleiher und entleiher bei zeitarbeitern: Bedingungen und konsequenzen. Zeitschrift für Personalpsychologie, 4, 101-115.
    • (2005) Zeitschrift für Personalpsychologie , vol.4 , pp. 101-115
    • *Felfe, J.1    Schmook, R.2    Six, B.3    Wieland, R.4
  • 33
    • 36749001219 scopus 로고    scopus 로고
    • The impact of cultural differences on commitment and its influence on OCB, turnover, and strain
    • Paper presented at the, Atlanta, GA
    • *Felfe, J., Yan, W., & Six, B. (2006). The impact of cultural differences on commitment and its influence on OCB, turnover, and strain. Paper presented at the August 2006 Annual Conference of Academy of Management, Atlanta, GA.
    • (2006) August 2006 Annual Conference of Academy of Management
    • *Felfe, J.1    Yan, W.2    Six, B.3
  • 34
    • 0001031491 scopus 로고    scopus 로고
    • Multi-source feedback systems: A research perspective
    • C. L. Cooper, & I. T. Robertson Eds, New York: John Wiley & Sons
    • Fletcher, C., & Baldry, C. (1999). Multi-source feedback systems: a research perspective. In C. L. Cooper, & I. T. Robertson (Eds), International review of industrial and organizational psychology (Vol. 14 pp. 149-193). New York: John Wiley & Sons.
    • (1999) International review of industrial and organizational psychology , vol.14 , pp. 149-193
    • Fletcher, C.1    Baldry, C.2
  • 35
    • 0001190982 scopus 로고
    • Methodological issues in the study of work stress: Objective vs. subjective measurement of work stress and the question of longitudinal studies
    • C. L. Cooper, & R. Payne Eds, New York: Wiley
    • Frese, M., & Zapf, D. (1988). Methodological issues in the study of work stress: objective vs. subjective measurement of work stress and the question of longitudinal studies. In C. L. Cooper, & R. Payne (Eds), Causes, coping and consequences of stress at work (pp. 375-411). New York: Wiley.
    • (1988) Causes, coping and consequences of stress at work , pp. 375-411
    • Frese, M.1    Zapf, D.2
  • 36
    • 0012756527 scopus 로고
    • Burnout: Contemporary issues, trends, and concerns
    • B. A. Farber Ed, New York: Pergamon Press
    • Freudenberger, H. J. (1983). Burnout: contemporary issues, trends, and concerns. In B. A. Farber (Ed.), Stress and burnout (pp. 23-28). New York: Pergamon Press.
    • (1983) Stress and burnout , pp. 23-28
    • Freudenberger, H.J.1
  • 38
    • 0001435769 scopus 로고
    • Student guinea pigs: Porcine predictors and particularistic phenomena
    • Gordon, M. E., Slade, L. A., & Schmitt, N. (1987). Student guinea pigs: porcine predictors and particularistic phenomena. Academy of Management Review, 12, 160-163.
    • (1987) Academy of Management Review , vol.12 , pp. 160-163
    • Gordon, M.E.1    Slade, L.A.2    Schmitt, N.3
  • 41
    • 33748662455 scopus 로고    scopus 로고
    • Sources of social support and burnout: A meta-analytic test of the conservation of resources model
    • Halbesleben, J. R. B. (2006). Sources of social support and burnout: a meta-analytic test of the conservation of resources model. Journal of Applied Psychology, 91, 1134-1145.
    • (2006) Journal of Applied Psychology , vol.91 , pp. 1134-1145
    • Halbesleben, J.R.B.1
  • 42
    • 36749053603 scopus 로고    scopus 로고
    • Halbesleben, J. R. B., & Bowler, W. M. (2005). Organizational citizenship behaviors and burnout. In D. L. Turnipseed (Ed.), Handbook of organizational citizenship behavior: a review of good soldier' activity in organizations (pp. 399-414). Hauppauge: Nova Science.
    • Halbesleben, J. R. B., & Bowler, W. M. (2005). Organizational citizenship behaviors and burnout. In D. L. Turnipseed (Ed.), Handbook of organizational citizenship behavior: a review of "good soldier'" activity in organizations (pp. 399-414). Hauppauge: Nova Science.
  • 43
    • 33846317076 scopus 로고    scopus 로고
    • Emotional exhaustion and job performance: The mediating role of motivation
    • *Halbesleben, J. R. B., & Bowler, W. M. (2007). Emotional exhaustion and job performance: the mediating role of motivation. Journal of Applied Psychology, 92, 93-106.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 93-106
    • *Halbesleben, J.R.B.1    Bowler, W.M.2
  • 45
    • 0036336796 scopus 로고    scopus 로고
    • Comparison of two random-effects methods of meta-analysis
    • Hall, S. M., & Brannick, M. T. (2002). Comparison of two random-effects methods of meta-analysis. Journal of Applied Psychology, 87, 377-389.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 377-389
    • Hall, S.M.1    Brannick, M.T.2
  • 47
    • 33947385053 scopus 로고    scopus 로고
    • Expanding the criterion domain? A quantitative review of the OCB literature
    • Hoffman, B. J., Blair, C. A., Merizc, J. P., & Woehr, D. J. (2007). Expanding the criterion domain? A quantitative review of the OCB literature. Journal of Applied Psychology, 92, 555-566.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 555-566
    • Hoffman, B.J.1    Blair, C.A.2    Merizc, J.P.3    Woehr, D.J.4
  • 48
    • 0000417226 scopus 로고
    • Role conflict and ambiguity as critical variables in a model of organizational behavior
    • House, R. J., & Rizzo, J. R. (1972). Role conflict and ambiguity as critical variables in a model of organizational behavior. Organizational Behavior and Human Performance, 7, 467-505.
    • (1972) Organizational Behavior and Human Performance , vol.7 , pp. 467-505
    • House, R.J.1    Rizzo, J.R.2
  • 49
    • 0028489552 scopus 로고
    • Time pressure, Type A syndrome, and organizational citizenship behavior: A laboratory experiment
    • *Hui, C., Organ, D. W., & Crooker, K. (1994). Time pressure, Type A syndrome, and organizational citizenship behavior: a laboratory experiment. Psychological Reports, 75, 199-208.
    • (1994) Psychological Reports , vol.75 , pp. 199-208
    • *Hui, C.1    Organ, D.W.2    Crooker, K.3
  • 52
    • 46549092043 scopus 로고
    • A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings
    • Jackson, S. E., & Schuler, R. S. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behavior and Human Decision Processes, 36, 16-78.
    • (1985) Organizational Behavior and Human Decision Processes , vol.36 , pp. 16-78
    • Jackson, S.E.1    Schuler, R.S.2
  • 55
    • 0141997173 scopus 로고    scopus 로고
    • Relations between stressors and group perceptions: Main and mediating effects
    • *Jex, S. M., & Thomas, J. L. (2003). Relations between stressors and group perceptions: main and mediating effects. Work & Stress, 17, 158-169.
    • (2003) Work & Stress , vol.17 , pp. 158-169
    • *Jex, S.M.1    Thomas, J.L.2
  • 56
    • 33746320775 scopus 로고    scopus 로고
    • I" is to continuance as "We" is to affective: The relevance of the self-concept for organizational commitment
    • Johnson, R. E., & Chang, C.-H. (2006). I" is to continuance as "We" is to affective: the relevance of the self-concept for organizational commitment. Journal of Organizational Behavior, 27, 549-570.
    • (2006) Journal of Organizational Behavior , vol.27 , pp. 549-570
    • Johnson, R.E.1    Chang, C.-H.2
  • 58
    • 0000632254 scopus 로고
    • Stress in organizations
    • M. D. Dunnette, & L. M. Hough Eds, Palo Alto, CA: Consulting Psychologists Press
    • Kahn, R. L., & Byosiere, P. B. (1992). Stress in organizations. In M. D. Dunnette, & L. M. Hough (Eds), Handbook of industrial and organizational psychology (Vol. 3 (pp. 571-650). Palo Alto, CA: Consulting Psychologists Press.
    • (1992) Handbook of industrial and organizational psychology , vol.3 , pp. 571-650
    • Kahn, R.L.1    Byosiere, P.B.2
  • 59
    • 33745853148 scopus 로고    scopus 로고
    • Beyond profit? Sectorial differences in high-performance work practices
    • Kalleberg, A. L., Marsden, P. V., Reynolds, J., & Knoke, D. (2006). Beyond profit? Sectorial differences in high-performance work practices. Work and Occupations, 33, 271-302.
    • (2006) Work and Occupations , vol.33 , pp. 271-302
    • Kalleberg, A.L.1    Marsden, P.V.2    Reynolds, J.3    Knoke, D.4
  • 60
    • 0000515289 scopus 로고
    • Motivation and cognitive abilities: An integrative/aptitude-treatment interaction approach to skill acquisition
    • Kanfer, R., & Ackerman, P. L. (1989). Motivation and cognitive abilities: an integrative/aptitude-treatment interaction approach to skill acquisition. Journal of Applied Psychology, 74, 657-690.
    • (1989) Journal of Applied Psychology , vol.74 , pp. 657-690
    • Kanfer, R.1    Ackerman, P.L.2
  • 61
    • 84986729423 scopus 로고
    • Lower health risk with increased job control among white collar workers
    • Karasek, R. (1990). Lower health risk with increased job control among white collar workers. Journal of Organizational Behavior, 11, 171-185.
    • (1990) Journal of Organizational Behavior , vol.11 , pp. 171-185
    • Karasek, R.1
  • 63
    • 0033259612 scopus 로고    scopus 로고
    • Autonomic feedback in stressful environments: How do individual differences in autonomic feedback relate to burnout, job performance, and job attitudes in sales people?
    • *Klein, D. J., & Verbeke, W. (1999). Autonomic feedback in stressful environments: how do individual differences in autonomic feedback relate to burnout, job performance, and job attitudes in sales people? Journal of Applied Psychology, 84, 911-924.
    • (1999) Journal of Applied Psychology , vol.84 , pp. 911-924
    • *Klein, D.J.1    Verbeke, W.2
  • 65
    • 0141592398 scopus 로고    scopus 로고
    • Police work, burnout, and pro-organizational behavior: A consideration of daily work experiences
    • *Kohan, A., & Mazmanian, D. (2003). Police work, burnout, and pro-organizational behavior: a consideration of daily work experiences. Criminal Justice and Behavior, 30, 559-583.
    • (2003) Criminal Justice and Behavior , vol.30 , pp. 559-583
    • *Kohan, A.1    Mazmanian, D.2
  • 66
    • 30744477952 scopus 로고    scopus 로고
    • Assessing the psychosocial work environment: "subjective" versus "objective" measurement
    • Kompier, M. A. J. (2005). Assessing the psychosocial work environment: "subjective" versus "objective" measurement. Scandinavian Journal of Work. Environment and Health, 31, 405-408.
    • (2005) Scandinavian Journal of Work. Environment and Health , vol.31 , pp. 405-408
    • Kompier, M.A.J.1
  • 67
    • 0141942594 scopus 로고    scopus 로고
    • Best practices in public-sector human resources: Wisconsin State Government
    • Lavigna, R. J. (2002). Best practices in public-sector human resources: Wisconsin State Government. Human Resource Management, 41, 369-384.
    • (2002) Human Resource Management , vol.41 , pp. 369-384
    • Lavigna, R.J.1
  • 68
    • 84986715225 scopus 로고
    • A further examination of managerial burnout: Toward an integrated model
    • Lee, R. T., & Ashforth, B. E. (1993). A further examination of managerial burnout: toward an integrated model. Journal of Organizational Behavior, 14, 3-20.
    • (1993) Journal of Organizational Behavior , vol.14 , pp. 3-20
    • Lee, R.T.1    Ashforth, B.E.2
  • 69
    • 85012483482 scopus 로고    scopus 로고
    • A meta-analytic examination of the correlates of the three dimensions of burnout
    • Lee, R. T., & Ashforth, B. E. (1996). A meta-analytic examination of the correlates of the three dimensions of burnout. Journal of Applied Psychology, 81, 121-133.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 121-133
    • Lee, R.T.1    Ashforth, B.E.2
  • 70
    • 0036481258 scopus 로고    scopus 로고
    • The nature and dimensionality of organizational citizenship behavior: A critical review and meta-analysis
    • LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: a critical review and meta-analysis. Journal of Applied Psychology, 87, 52-65.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 52-65
    • LePine, J.A.1    Erez, A.2    Johnson, D.E.3
  • 71
    • 28744432352 scopus 로고    scopus 로고
    • A meta-analytic test of the challenge stressor-hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance
    • LePine, J. A., Podsakoff, N. P., & LePine, M. A. (2005). A meta-analytic test of the challenge stressor-hindrance stressor framework: an explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48, 764-775.
    • (2005) Academy of Management Journal , vol.48 , pp. 764-775
    • LePine, J.A.1    Podsakoff, N.P.2    LePine, M.A.3
  • 72
    • 36749009222 scopus 로고    scopus 로고
    • The relationships between job-burnout and mental health, organizational citizenship behavior, and other factors
    • *Li, J. (2003). The relationships between job-burnout and mental health, organizational citizenship behavior, and other factors. Chinese Journal of Clinical Psychology, 11, 257-259.
    • (2003) Chinese Journal of Clinical Psychology , vol.11 , pp. 257-259
    • *Li, J.1
  • 74
    • 23044521671 scopus 로고    scopus 로고
    • Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships
    • Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating justice and social exchange: the differing effects of fair procedures and treatment on work relationships. Academy of Management Journal, 43, 738-748.
    • (2000) Academy of Management Journal , vol.43 , pp. 738-748
    • Masterson, S.S.1    Lewis, K.2    Goldman, B.M.3    Taylor, M.S.4
  • 76
    • 0036679862 scopus 로고    scopus 로고
    • Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences
    • Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: a meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior, 61, 20-52.
    • (2002) Journal of Vocational Behavior , vol.61 , pp. 20-52
    • Meyer, J.P.1    Stanley, D.J.2    Herscovitch, L.3    Topolnytsky, L.4
  • 77
    • 0032988236 scopus 로고    scopus 로고
    • Personality and organizational health: The role of conscientiousness
    • *Miller, R. L., Griffin, M. A., & Hart, P. M. (1999). Personality and organizational health: the role of conscientiousness. Work & Stress, 13, 17-19.
    • (1999) Work & Stress , vol.13 , pp. 17-19
    • *Miller, R.L.1    Griffin, M.A.2    Hart, P.M.3
  • 78
    • 33947414289 scopus 로고
    • Evidence that task performance should be distinguished from contextual performance
    • Motowidlo, S. J., & Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79, 475-480.
    • (1994) Journal of Applied Psychology , vol.79 , pp. 475-480
    • Motowidlo, S.J.1    Van Scotter, J.R.2
  • 79
    • 17544366412 scopus 로고    scopus 로고
    • Conflicts in the work-family interface: Links to job stress, customer service employee performance, and customer purchase intent
    • *Netemeyer, R. G., Maxham, J. G., III, & Pullig, C. (2005). Conflicts in the work-family interface: links to job stress, customer service employee performance, and customer purchase intent. Journal of Marketing, 69, 130-143.
    • (2005) Journal of Marketing , vol.69 , pp. 130-143
    • *Netemeyer, R.G.1    Maxham III, J.G.2    Pullig, C.3
  • 81
    • 0031535325 scopus 로고    scopus 로고
    • Organizational citizenship behavior: Its construct clean-up time
    • Organ, D. W. (1997). Organizational citizenship behavior: its construct clean-up time. Human Performance, 10, 85-97.
    • (1997) Human Performance , vol.10 , pp. 85-97
    • Organ, D.W.1
  • 82
    • 0029348647 scopus 로고
    • Time pressure, Type A syndrome, and organizational citizenship behavior: A field study replication of Hui, Organ, and Crocker (1994)
    • *Organ, D. W., & Hui, C. (1995). Time pressure, Type A syndrome, and organizational citizenship behavior: a field study replication of Hui, Organ, and Crocker (1994). Psychological Reports, 77, 179-185.
    • (1995) Psychological Reports , vol.77 , pp. 179-185
    • *Organ, D.W.1    Hui, C.2
  • 83
    • 84986042788 scopus 로고
    • A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
    • Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48, 775-802.
    • (1995) Personnel Psychology , vol.48 , pp. 775-802
    • Organ, D.W.1    Ryan, K.2
  • 85
    • 0038598562 scopus 로고    scopus 로고
    • A test of alternative hierarchical models of psychological climate: PC-sub(g), satisfaction, of common method variance?
    • Parker, C. P. (1999). A test of alternative hierarchical models of psychological climate: PC-sub(g), satisfaction, of common method variance? Organizational Research Methods, 2, 257-274.
    • (1999) Organizational Research Methods , vol.2 , pp. 257-274
    • Parker, C.P.1
  • 86
    • 33947416694 scopus 로고    scopus 로고
    • Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis
    • Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: a meta-analysis. Journal of Applied Psychology, 92, 438-454.
    • (2007) Journal of Applied Psychology , vol.92 , pp. 438-454
    • Podsakoff, N.P.1    LePine, J.A.2    LePine, M.A.3
  • 87
    • 0031111088 scopus 로고    scopus 로고
    • Organizational citizenship behavior and the quantity and quality of work group performance
    • Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of Applied Psychology, 82, 262-270.
    • (1997) Journal of Applied Psychology , vol.82 , pp. 262-270
    • Podsakoff, P.M.1    Ahearne, M.2    MacKenzie, S.B.3
  • 88
    • 34249042132 scopus 로고    scopus 로고
    • Meta-analysis of the relationships between Kerr and Jermier's substitutes for leadership and employee job attitudes, role perceptions, and performance
    • Podsakoff, P. M., MacKenzie, S. B., & Bommer, W. H. (1996). Meta-analysis of the relationships between Kerr and Jermier's substitutes for leadership and employee job attitudes, role perceptions, and performance. Journal of Applied Psychology, 81, 380-399.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 380-399
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Bommer, W.H.3
  • 89
    • 0141907688 scopus 로고    scopus 로고
    • Common method biases in behavioral research: A critical review of the literature and recommended remedies
    • Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879-903.
    • (2003) Journal of Applied Psychology , vol.88 , pp. 879-903
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Lee, J.Y.3    Podsakoff, N.P.4
  • 90
    • 0000987727 scopus 로고    scopus 로고
    • Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research
    • Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: a critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 516-563.
    • (2000) Journal of Management , vol.26 , pp. 516-563
    • Podsakoff, P.M.1    MacKenzie, S.B.2    Paine, J.B.3    Bachrach, D.G.4
  • 91
    • 0032905832 scopus 로고    scopus 로고
    • Occupational health psychology: Historical roots and future directions
    • Quick, J. C. (1999). Occupational health psychology: historical roots and future directions. Health Psychology, 18, 82-88.
    • (1999) Health Psychology , vol.18 , pp. 82-88
    • Quick, J.C.1
  • 92
    • 0035542088 scopus 로고    scopus 로고
    • The causes of organizational citizenship behavior: A motivational analysis
    • Rioux, R. M., & Penner, L. A. (2001). The causes of organizational citizenship behavior: a motivational analysis. Journal of Applied Psychology, 86, 1306-1314.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 1306-1314
    • Rioux, R.M.1    Penner, L.A.2
  • 93
    • 36749099196 scopus 로고    scopus 로고
    • st Annual Conference of the Society for Industrial and Organizational Psychology Organization, Dallas, TX.
    • st Annual Conference of the Society for Industrial and Organizational Psychology Organization, Dallas, TX.
  • 94
    • 36749092952 scopus 로고    scopus 로고
    • The emotional implications of perceived organizational politics
    • August, Paper presented at the, Philadelphia, PA
    • *Rosen, C. C., & Harris, K. (2007, August). The emotional implications of perceived organizational politics. Paper presented at the 2007 Annual Meeting of the Academy of Management, Philadelphia, PA.
    • (2007) 2007 Annual Meeting of the Academy of Management
    • *Rosen, C.C.1    Harris, K.2
  • 96
    • 33746341926 scopus 로고
    • The file drawer problem and tolerance for null results
    • Rosenthal, R. (1979). The file drawer problem and tolerance for null results. Psychological Bulletin, 86, 638-641.
    • (1979) Psychological Bulletin , vol.86 , pp. 638-641
    • Rosenthal, R.1
  • 98
    • 33845948538 scopus 로고    scopus 로고
    • Citizenship and counterproductive behavior: Clarifying the relationships between the two domains
    • Sackett, P. R., Berry, C. M., Wiemann, S. A., & Laczo, R. M. (2006). Citizenship and counterproductive behavior: clarifying the relationships between the two domains. Human Performance, 19, 441-464.
    • (2006) Human Performance , vol.19 , pp. 441-464
    • Sackett, P.R.1    Berry, C.M.2    Wiemann, S.A.3    Laczo, R.M.4
  • 99
    • 0032008577 scopus 로고    scopus 로고
    • Facilitating and inhibiting effects of job control and social support on stress outcomes and role behavior: A contingency model
    • Schaubroeck, J., & Fink, L. S. (1998). Facilitating and inhibiting effects of job control and social support on stress outcomes and role behavior: a contingency model. Journal of Organizational Behavior, 19, 167-195.
    • (1998) Journal of Organizational Behavior , vol.19 , pp. 167-195
    • Schaubroeck, J.1    Fink, L.S.2
  • 100
    • 0002933767 scopus 로고    scopus 로고
    • The Maslach Burnout Inventory - General Survey
    • C. Maslach, S. E. Jackson, & M. P. Leiter Eds, Palo Alto, CA: Consulting Psychologists Press
    • Schaufeli, W. B., Leiter, M. P., Maslach, C., & Jackson, S. E. (1996). The Maslach Burnout Inventory - General Survey. In C. Maslach, S. E. Jackson, & M. P. Leiter (Eds), Maslach Burnout Inventory (pp. 19-26). Palo Alto, CA: Consulting Psychologists Press.
    • (1996) Maslach Burnout Inventory , pp. 19-26
    • Schaufeli, W.B.1    Leiter, M.P.2    Maslach, C.3    Jackson, S.E.4
  • 101
    • 0001876718 scopus 로고
    • Burnout in work organizations
    • C. L. Cooper, & I. Robertson Eds, New York: Wiley
    • Shirom, A. (1989). Burnout in work organizations. In C. L. Cooper, & I. Robertson (Eds), International review of industrial-organizational psychology (pp. 25-48). New York: Wiley.
    • (1989) International review of industrial-organizational psychology , pp. 25-48
    • Shirom, A.1
  • 102
    • 0029677288 scopus 로고    scopus 로고
    • Adverse health effects of high-effort/low-reward conditions
    • Siegrist, J. (1996). Adverse health effects of high-effort/low-reward conditions. Journal of Occupational Health Psychology, 1, 27-41.
    • (1996) Journal of Occupational Health Psychology , vol.1 , pp. 27-41
    • Siegrist, J.1
  • 103
    • 17844374053 scopus 로고    scopus 로고
    • Effort-reward imbalance at work: The effects of work stress on anger and cardiovascular disease symptoms in a community sample
    • Smith, L. A., Roman, A., Dollard, M. F., Winefield, A. H., & Siegrist, J. (2005). Effort-reward imbalance at work: the effects of work stress on anger and cardiovascular disease symptoms in a community sample. Stress and Health, 21, 113-128.
    • (2005) Stress and Health , vol.21 , pp. 113-128
    • Smith, L.A.1    Roman, A.2    Dollard, M.F.3    Winefield, A.H.4    Siegrist, J.5
  • 104
    • 84973703049 scopus 로고
    • Perceived control by employees: A meta-analysis of studies concerning autonomy and participation at work
    • Spector, P. E. (1986). Perceived control by employees: a meta-analysis of studies concerning autonomy and participation at work. Human Relations, 39, 1005-1016.
    • (1986) Human Relations , vol.39 , pp. 1005-1016
    • Spector, P.E.1
  • 105
    • 33745218501 scopus 로고    scopus 로고
    • Method variance in organizational research: Truth or urban legend?
    • Spector, P. E. (2006). Method variance in organizational research: truth or urban legend? Organizational Research Methods, 9, 221-232.
    • (2006) Organizational Research Methods , vol.9 , pp. 221-232
    • Spector, P.E.1
  • 106
    • 0036242630 scopus 로고    scopus 로고
    • An emotion-centered model of voluntary work behavior: Some parallels between counterproductive work behavior and organizational citizenship behavior
    • Spector, P. E., & Fox, S. (2002). An emotion-centered model of voluntary work behavior: some parallels between counterproductive work behavior and organizational citizenship behavior. Human Resource Management Review, 12, 269-292.
    • (2002) Human Resource Management Review , vol.12 , pp. 269-292
    • Spector, P.E.1    Fox, S.2
  • 107
    • 3042770416 scopus 로고    scopus 로고
    • The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes
    • Stamper, C. L., & Johlke, M. C. (2003). The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes. Journal of Management, 29, 569-588.
    • (2003) Journal of Management , vol.29 , pp. 569-588
    • Stamper, C.L.1    Johlke, M.C.2
  • 108
    • 21344441912 scopus 로고
    • The physical and psychological correlates of job burnout in the Royal Canadian Mounted Police
    • Stearns, G. M., & Moore, R. J. (1993). The physical and psychological correlates of job burnout in the Royal Canadian Mounted Police. Canadian Journal of Criminology, 35, 127-147.
    • (1993) Canadian Journal of Criminology , vol.35 , pp. 127-147
    • Stearns, G.M.1    Moore, R.J.2
  • 109
    • 0032324674 scopus 로고    scopus 로고
    • Antecedents of organizational citizenship behavior revisited: Public personnel in the United States and in the Middle East
    • *Tang, T. L.-P., & Ibrahim, A. H. S. (1998). Antecedents of organizational citizenship behavior revisited: public personnel in the United States and in the Middle East. Public Personnel Management, 27, 529-550.
    • (1998) Public Personnel Management , vol.27 , pp. 529-550
    • *Tang, T.L.-P.1    Ibrahim, A.H.S.2
  • 110
    • 33845510959 scopus 로고    scopus 로고
    • Is there a relationship between burnout and objective performance? A critical review of 16 studies
    • Taris, T. W. (2006). Is there a relationship between burnout and objective performance? A critical review of 16 studies. Work & Stress, 20, 316-334.
    • (2006) Work & Stress , vol.20 , pp. 316-334
    • Taris, T.W.1
  • 111
    • 36749022900 scopus 로고    scopus 로고
    • Burnout and OCB among airline employees in China: Proactive personality and absence as moderators
    • Paper presented at the, Atlanta, GA
    • *Tourigny, L., Baba, V. V., & Wang, X. (2006). Burnout and OCB among airline employees in China: proactive personality and absence as moderators. Paper presented at the August 2006 Annual Conference of Academy of Management, Atlanta, GA.
    • (2006) August 2006 Annual Conference of Academy of Management
    • *Tourigny, L.1    Baba, V.V.2    Wang, X.3
  • 112
    • 20144361808 scopus 로고    scopus 로고
    • Associations among altruism, burnout dimensions, and organizational citizenship behavior
    • *van Emmerik, H., Jawahar, I. M., & Stone, T. H. (2005). Associations among altruism, burnout dimensions, and organizational citizenship behavior. Work & Stress, 19, 93-100.
    • (2005) Work & Stress , vol.19 , pp. 93-100
    • *van Emmerik, H.1    Jawahar, I.M.2    Stone, T.H.3
  • 113
    • 0030505850 scopus 로고    scopus 로고
    • Interpersonal facilitation and job dedication as separate facets of contextual performance
    • Van Scotter, J., & Motowidlo, S. J. (1996). Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology, 81, 525-531.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 525-531
    • Van Scotter, J.1    Motowidlo, S.J.2
  • 114
    • 0034237982 scopus 로고    scopus 로고
    • Effects of task performance and contextual performance on systemic rewards
    • Van Scotter, J., Motowidlo, S. J., & Cross, T. C. (2000). Effects of task performance and contextual performance on systemic rewards. Journal of Applied Psychology, 85, 526-535.
    • (2000) Journal of Applied Psychology , vol.85 , pp. 526-535
    • Van Scotter, J.1    Motowidlo, S.J.2    Cross, T.C.3
  • 115
    • 33847329294 scopus 로고    scopus 로고
    • Redrawing the boundaries of OCB? An empirical examination of compulsory extra-role behavior in the workplace
    • *Vigoda-Gadot, E. (2007). Redrawing the boundaries of OCB? An empirical examination of compulsory extra-role behavior in the workplace. Journal of Business and Psychology, 21, 377-405.
    • (2007) Journal of Business and Psychology , vol.21 , pp. 377-405
    • *Vigoda-Gadot, E.1
  • 116
    • 0002242513 scopus 로고    scopus 로고
    • Well-being and the workplace
    • D. Kahneman, E. Diener, & N. Schwartz Eds, New York: Russell Sage
    • Warr, P. (1999). Well-being and the workplace. In D. Kahneman, E. Diener, & N. Schwartz (Eds), Well-being: the foundations of hedonic psychology (pp. 392-412). New York: Russell Sage.
    • (1999) Well-being: The foundations of hedonic psychology , pp. 392-412
    • Warr, P.1
  • 117
    • 33745699450 scopus 로고    scopus 로고
    • Work motivation, organizational identification, and well-being in call centre work
    • *Wegge, J., Van Dick, R., Fisher, G. K., Wecking, C., & Moltzen, K. (2006). Work motivation, organizational identification, and well-being in call centre work. Work & Stress, 20, 60-83.
    • (2006) Work & Stress , vol.20 , pp. 60-83
    • *Wegge, J.1    Van Dick, R.2    Fisher, G.K.3    Wecking, C.4    Moltzen, K.5
  • 118
    • 33845393728 scopus 로고
    • Confusion of confidence intervals and credibility intervals in meta-analysis
    • Whitener, E. M. (1990). Confusion of confidence intervals and credibility intervals in meta-analysis. Journal of Applied Psychology, 75, 315-321.
    • (1990) Journal of Applied Psychology , vol.75 , pp. 315-321
    • Whitener, E.M.1
  • 119
    • 84965736505 scopus 로고
    • Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors
    • Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17, 601-617.
    • (1991) Journal of Management , vol.17 , pp. 601-617
    • Williams, L.J.1    Anderson, S.E.2
  • 120
    • 0001307411 scopus 로고
    • Serving the people or serving for pay: Reward preferences among government, hybrid sector, and business managers
    • Wittmer, D. (1991). Serving the people or serving for pay: reward preferences among government, hybrid sector, and business managers. Public Productivity & Management Review, 14, 369-383.
    • (1991) Public Productivity & Management Review , vol.14 , pp. 369-383
    • Wittmer, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.