e-Customer Relationship Management in the hotel sector: Guests' perceptions of perceived e-service quality levels

Tourism

Volumn 54, Issue 4, 2006, Pages 334-344

  Sigala, Marianna ^a  

^a UNIVERSITY OF THE AEGEAN   (Greece)

Author keywords

Customer Relationship Management; Customer value; Hotels; Integration; Internet; Service quality

Indexed keywords

EID: 33847058417     PISSN: 13327461     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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